------------------------
EXTERNAL EMAIL: This email originated from outside of HA. Do not click any links, open any attachments, or reply unless you trust the sender and know the content is safe. Use the "Report Phishing Email" function to report suspicious emails.
------------------------



Dear Hospital Authority,



We are B.A. in Translation Studies students who have participated in a GE course conducted by Dr Simon Wang in HKBU. Recently we have compared the two applications, HA Go and 18 CM Clinics, thoroughly and noticed that there are three existing problems in the 18 CM Clinics app. Firstly, due to the lack of private clinics’ participation in the app, patients have limited options in seeking medical treatment. Secondly, the app failed to satisfy patients’ different needs since it only allows one appointment each time. Thirdly, the English language is not available on the 中醫動 website, which may affect the app’s popularity. In order to dig into the root problems, we would like to access the data related to the two applications. As we sincerely hope our suggestions can improve the app’s quality, please answer the following questions under the Code on Access to Information:



1. How many people have registered for the HA Go app? Please provide the latest figure.



2. What is the percentage of the patients registering for GP services through HA Go out of the total no. of patients? What is the proportion of the patients who register through phone or the doctors? Please provide the figures and relevant data if available. While we believe the HA should have done such data collection to assess the popularity of HA Go, we do not want to cause extra work for the HA if the data are not readily available. Then please refer to Q.3 and provide the sampling data.



3. We have chosen two clinics, which are Kwong Wah Hospital’s General Out-patient Department and Shatin (Tai Wai) General Out-patient Clinic, for our data analysis. Therefore, please answer the following questions.



3.1 In March 2021 and March 2020, how many residents made their appointments in the two clinics respectively through the HA Go application?



3.2 In March 2021 and March 2020, how many residents made their appointments in the two clinics respectively through telephone appointment service?



3.3 In March 2021 and March 2020, how many residents made their appointments in the two clinics through the doctors or other channels?



Thank you for considering our request.

Yours sincerely,

Chan Siu Ngan

Ng Yu Yan

Peng Xinyu

Wong Hau Tung

Department of Translation, Interpreting and Intercultural Studies

Hong Kong Baptist University

Kowloon Tong, Hong Kong



-------------------------------------------------------------------



This is a request under the Code of Access to Information facilitated via the accessinfo.hk website.



Please use this email address for all replies to this request:

[email address]



Is [Hospital Authority request email] the wrong address for Freedom of Information requests to Hospital Authority? If so, please contact us using this form:

https://accessinfo.hk/en/change_request/new?body=hospital_authority



Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:

https://accessinfo.hk/en/help/officers





If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.





-------------------------------------------------------------------