This is an HTML version of an attachment to the Freedom of Information request 'Direct Investigations and Direct Investigation Assessments'.

Office of The Ombudsman
List Direct Investigation Assessments Published in Annual Reports
Commencement
Completion date
Year
Case Reference
Title in English
Title in Chinese
Organisation concerned
date published in
published in
Annual Report
Annual Report
Ciguatera Poisoning Alert on Imported Coral
Agriculture and Fisheries
1999/00
OMB/WP/14/1 S.F. 58
進口珊瑚魚含雪卡毒素事件
No information
1999/00
Fish
Department, Department of Health
水務署人員受阻,無法接近水錶
1999/00
OMB/WP/14.1 S.F. 55
Obstruction to Access to Water Meters
Water Supplies Department
No information
1999/00
執行職務
Safety of Passengers at the Platforms of MTR
1999/00
OMB/WP/14/1 S.F. 60
在地鐵站月台乘客的安全問題
Mass Transit Railway Corporation No information
1999/00
Stations
Manangement of Commercial Shops and
房屋署管理公共屋邨商舖及街市
1999/00
OMB/WP/14/1 S.F. 61
Market Stalls in Public Housing Estates by the
Housing Department
No information
1999/00
檔位事宜
Housing Department
The Role to Mediate in Public Sector Labour
勞工處在調停公營機構勞資糾紛 Labour Department, Civil Service
1999/00
OMB/WP/14/1 S.F. 62
No information
1999/00
Disputes by Labour Department
方面所擔當的角色
Bureau, Post Office
Delay in Payment of Wages to Workers at
社會福利署延遲支付工資給共轄
1999/00
OMB/WP/14/1 S.F. 67
Social Welfare Department's Sheltered
Social Welfare Department
No information
1999/00
下庇護工場的工人
Workshop
1999/00
OMB/WP/14/1 S.F. 71
Infirmary Beds Allocation System
療養病床分配制度
Hospital Authority
No information
1999/00
Transport Arrangements for Hospital Staff
醫院員工在天氣惡劣時上下班的
1999/00
OMB/WP/14/1 S.F. 72
Hospital Authority
No information
1999/00
during Inclement Weather.
交通安排
含哮喘藥的豬內臟引致的食物中 Health and Welfare Bureau,
1999/00
OMB/WP/14/1 S.F. 76
Food Poisoning by Contaminated Pig Offal
No information
1999/00
毒事件
Environment and Food Bureau
Management of Social Welfare Department
社會福利署轄下感化院舍、感化
1999/00
OMB/WP/14/1 S.F. 78
Probation Homes, Hostels, and Reformatory
Social Welfare Department
No information
1999/00
宿舍及感化院的管理問題
Schools
Power Failure at the New Airport at Chek Lap
2000/01
OMB/WP/14/1 S.F. 70
赤鱲角新機場停電事件
Airport Authority
No information
2000/01
Kok
Home Affairs Deparment,
Maintenance Responsibility of Roads on
鄉郊地區政府土地範圍內的道路 Highways Department, Lands
2000/01
OMB/WP/14.1 S.F. 73
No information
2000/01
Government Land in Rural Areas
的維修責任
Department, and ten other
Bureaux/Departments
Delivery of Emergency Medical Services by
政府診所人員提供的緊急醫療服
2000/01
OMB/WP/14.1 S.F. 83
Department of Health
No information
2000/01
Staff of Government Clinics

Contracting out the Management of Tenants
招商承辦租者置其屋計劃屋邨的 Hong Kong Housing Authority,
2000/01
OMB/WP/14/1 S.F. 75
No information
2000/01
Purchase Scheme Estates
管理工作
Housing Department
1

Office of The Ombudsman
List Direct Investigation Assessments Published in Annual Reports
Commencement
Completion date
Year
Case Reference
Title in English
Title in Chinese
Organisation concerned
date published in
published in
Annual Report
Annual Report
Regional Services Department,
Operation of the new Sheung Shui
Food and Environmental Hygiene
2000/01
OMB/WP/14/1 S.F. 77
新開設的上水屠房的營運情況
No information
2000/01
Slaughterhouse
Department, Architectural Services
Department
Lands Department, Food and
Unhygienic Condition in the Promenade in
香港會議展覽中心新翼前面的海 Environmental Hygiene
2000/01
OMB/WP/14/1 S.F. 79
front of Hong Kong Convention and
No information
2000/01
濱花園衛生情況欠佳
Department, Territory
Exhibition Centre Extension
Development Department
Immigration Department, Labour
2000/01
OMB/WP/14/1 S.F. 80
Employment of Foreign Domestic Helpers
僱用外籍家庭傭工
No information
2000/01
Department
Food and Environmental Hygiene
2000/01
OMB/WP/14/1 S.F. 82
Categorisation and Inspection of Restaurants
食肆的評級及視察工作
No information
2000/01
Department
2000/01
OMB/WP/14/1 S.F. 87
School Improvement Programme
學校改善計劃
Education Department
No information
2000/01
The Conveyance of a Patient with Stroke
將呈現中風症狀的病人送往沒有 Fire Services Department, Hospital
2000/01
OMB/WP/14/1 S.F. 88
Symptom to a Hospital with no Neurosurgery
No information
2000/01
腦外科專科的醫院
Authority
Speciality Unit
Housing Department, Lands
2000/01
OMB/WP/14/1 S.F. 89
Illegal Squatting on Government Land
非法佔用政府土地上的寮屋
No information
2000/01
Department
Housing Department, Territory
The Disposal of Vacated Departmental Staff
房屋署處置騰空的部門宿舍的事 Development Department,
2000/01
OMB/WP/14/1 S.F.74
No information
2000/01
Quarters by Housing Department

Highways Deaprtment, Lands
Department, Planning Department
Planning Department, Lands
Emergency Vehicular Access for New
為新界豁免管制屋宇闢設緊急車
2001/02
OMB/WP/14/1 S.F. 97
Department, Fire Services
No information
2001/02
Territories Exempted House
輛通道
Department
Review Mechanism of the Phased
就新界豁免管制屋宇違例建築工
Enforcement Programmes against
2002/03
OMB/WP/14/1 S.F. 100
程而採取的分期執法行動計劃的  Lands Department
No information
2002/03
Unauthorised Building Works in New
檢討機制
Territories Exempted Houses
Arrangement for Claims relating to Traffic
處理有關涉及政府車輛的交通意 Government Land Transport
2003/04
OMB/DI/106
No information
13-Jun-2003
Accidents involving Government Vehicles
外索償個案的安排
Agency
Monitoring of Compliance with Licensing
監管非專利巴士(居民巴士服務)
2003/04
OMB/DI/109
Conditions for Operation of Non-franchised
在運作上有否遵守持牌條件的情 Transport Department
No information
3-Sep-2003
Buses (Residents' Service)

System of Monitoring the Operation of Road
2003/04
OMB/DI/108
對道路工程車輛運作的監管
Highways Department
No information
9-Sep-2003
Maintenance Vehicles
2

Office of The Ombudsman
List Direct Investigation Assessments Published in Annual Reports
Commencement
Completion date
Year
Case Reference
Title in English
Title in Chinese
Organisation concerned
date published in
published in
Annual Report
Annual Report
Administrative Arrangements for Temporary
Leisure and Cultural Services
2003/04
OMB/DI/111
臨時關閉公眾泳池的行政安排
No information
24-Oct-2003
Closure of Public Swimming Pools
Department
Mechanism for Handling Complaints on TV
有關處理對電視廣告的投訴的機 Television and Entertainment
2003/04
OMB/DI/105
No information
18-Dec-2003
Advertisements

Licensing Authority
Action against Burning of Candle Wax at Mid- 政府當局在中秋節期間針對「煲 Leisure and Cultural Services
2004/05
OMB/DI/122
No information
2-Apr-2004
Autumn Festival
蠟」所採取的行動
Department
Information Provided for Personal Tax
稅務局為個別納稅人提供的評稅
2004/05
OMB/DI/121
Inland Revenue Department
No information
30-Jun-2004
Assessment
資料
Civil Service Bureau, Electrical
and Mechanical Services
政府當局是否遵照雙語政策發布
2004/05
OMB/DI/124
The Use of Bilingual Information Materials
Department, Home Affairs
No information
30-Jul-2004
資料的問題
Department, Office of the
Telecommunications Authority
政府當局就清拆令所採取的執法
2004/05
OMB/DI/125
Enforcement of Demolition Orders
Buildings Department
No information
24-Aug-2004
行動
Repair of External Wall Cladding at a Home
某「居者有其屋」計劃屋苑外牆
2004/05
OMB/DI/113
Housing Department
No information
26-Nov-2004
Ownership Scheme Estate
紙皮石的修葺問題
Housing, Planning and Lands
2004/05
OMB/DI/120
Administration of Squatter Control
有關寮屋管制的行政安排
Bureau, Housing Department,
No information
4-Mar-2005
Lands Deprtment
Mechanism of Equal Opportunities
平等機會委員會關於處理利益衝
2005/06
OMB/DI/129
Equal Opportunities Commission
7-Sep-2004
5-Jul-2005
Commission for Handling Conflict of Interests 突的機制
2005/06
OMB/DI/142
Collection of Government Rent
政府當局徵收地稅的安排
Lands Department
17-Mar-2005
23-Sep-2005
Consolidation of High Cost and Under-utilized 政府當局統整成本高及使用率低
2005/06
OMB/DI/133
Education Department
No information
5-Jan-2006
Primary Schools
的小學的情況
香港考試及評核局如何處理2005 Hong Kong Examinations and
2005/06
OMB/DI/143
Handling of HKCEE Examination Papers 2005
No information
16-Feb-2006
年香港中學會考的答卷
Assessment Authority
Leisure and Cultural Services
2005/06
OMB/DI/116
Planning of Swimming Pools
公眾泳池的規劃標準
5-Nov-2003
3-Mar-2006
Department
Prevention of Abuse of Protection of Wages
防止濫用破產欠薪保障基金的措
2005/06
OMB/DI/128
Labour Department
18-Aug-2004
30-Mar-2006
on Insolvency Fund

Management of Roadside Non-Commercial
Food and Environmental Hygiene
2006/07
OMB/DI/153
路旁非商業宣傳品的管理
22-Dec-2005
23-Aug-2006
Publicity Materials
Department, Lands Department
Vetting of Applications for Building Safety
2006/07
OMB/DI/140
樓宇安全貸款計劃的申請和審批 Building Department
15-Mar-2005
20-Nov-2006
Loan
Tenants' Obligations under Senior Citizen
「長者安居樂住屋計劃」租戶的
2006/07
OMB/DI/154
Hong Kong Housing Society
18-Jan-2006
20-Nov-2006
Residences Scheme
義務
2006/07
OMB/DI/158
Issue of Flood Warning
水浸警告信息發布
Drainage Services Department
2-Jun-2006
14-Dec-2006
3

Office of The Ombudsman
List Direct Investigation Assessments Published in Annual Reports
Commencement
Completion date
Year
Case Reference
Title in English
Title in Chinese
Organisation concerned
date published in
published in
Annual Report
Annual Report
Retrieval of Identity Cards from Foreign
當局向外籍家庭傭工取回身份證
2006/07
OMB/DI/169
Immigration Department
No information
13-Mar-2007
Domestic Helpers

Management of Mortuaries in Hospitals under 醫院管理局轄下各醫院的殮房管
2007/08
OMB/DI/171
Hospital Authority
22-Apr-2007
16-Nov-2007
Hospital Authority

Immigration Department Application Forms
入境事務處關於外籍家庭傭工的
2007/08
OMB/DI/176
Immigration Department
1-Nov-2007
18-Mar-2008
for Foreign Domestic Helpers
申請表格
Procedures for Reporting Breach of the
有關《非應邀電子訊息條例》的 Office of the Telecommunications
2008/09
OMB/DI/181
No information
7-Jul-2008
Unsolicited Electronic Messages Ordinance
舉報程序
Authority
Enforcement Against Unauthorised Extension
針對持牌食肆違例擴展營業範圍 Food and Environmental Hygiene
2008/09
OMB/DI/173
No information
8-Sep-2008
of Business Areas by Licensed Restaurants
的執法行動
Department
2008/09
OMB/DI/193
Arrangement for Driving Test Routes
駕駛考試路線的安排
Transport Department
No information
17-Feb-2009
Privacy Commissioner for Personal Data's
個人私隱專員通知投訴人拒絕進 Privacy Commissioner for
2008/09
OMB/DI/179
Arrangements for Notifying Complainants of
No information
31-Mar-2009
行調查的安排
Personal Data
Refusal to Investigate
Emergency Handling of Patients near HA
醫院管理局轄下醫院如何為附近 Hospital Authority, Fire Services
2009/10
OMB/DI/192
No information
16-Apr-2009
Hospitals
的病者提供緊急救援
Department
Administration of Community Investment and
2009/10
OMB/DI/197
社區投資共享基金的管理
Labour and Welfare Bureau
No information
14-Jul-2009
Inclusion Fund
2009/10
OMB/DI/212
Floor Numbering of Buildings
建築物樓層編號的安排
Development Bureau
No information
14-Dec-2009
2009/10
OMB/DI/204
Support for Discharged Mental Patients
精神病康復者的支援服務
Hospital Authority
No information
14-Jan-2010
社會福利署向綜援受助長者發放
2009/10
OMB/DI/209
Payment of Care Home Fees
Social Welfare Department
No information
19-Jan-2010
護老院費用的安排
Appointment Arrangements and Waiting
2009/10
OMB/DI/199
專科診所的預約安排及輪候時間 Hospital Authority
No information
24-Feb-2010
Times at Specialist Clinics
Installation, Maintenance and Repairs of Metal 建築署轄下政府大樓鐵閘的裝
2009/10
OMB/DI/202
Gates of Government Buildings under the
Architectural Services Department No information
25-Feb-2010
設、保養及維修
Purview of Architectural Services Department
向強制性公積金及職業退休計劃
Government Injection into MPF and ORSO
Mandatory Provident Fund
2009/10
OMB/DI/198
成員帳戶注入政府供款的行政安
No information
29-Mar-2010
Accounts
Schemes Authority

Misidentification of Newborn Babies at a
2010/11
OMB/DI/207
醫院掉亂初生嬰兒身份事件
Hospital Authority
No information
2010/11
Hospital
Operation of Unlicensed Ferry Service with
2010/11
OMB/DI/211
以快艇經營的非法渡輪服務
Transport Department
No information
2010/11
Speedboats
Provision of Information about Government
Chief Secretary for Administration
2010/11
OMB/DI/214
提供政府人員的資料
Officers
’s Office
No information
2010/11
2010/11
OMB/DI/210
Continuing Education Fund
持續進修基金
WFSFAA
No information
2010/11
4

Office of The Ombudsman
List Direct Investigation Assessments Published in Annual Reports
Commencement
Completion date
Year
Case Reference
Title in English
Title in Chinese
Organisation concerned
date published in
published in
Annual Report
Annual Report
Structural Safety of Units of Old Buildings
把外牆改裝為落地玻璃的舊式樓
2010/11
OMB/DI/220
Building Department
No information
2010/11
with External Walls Replaced by Glass-walls
宇單位的結構安全
Illegal Operation of Guesthouses and Bedspace
2010/11
OMB/DI/213
無牌經營旅館及床位寓所
Home Affairs Deparment
No information
2010/11
Apartments
Application of Marking Scheme in Public
對公共屋邨及「租者置其屋」計
2010/11
OMB/DI/215
Rental Housing and Tenants Purchase Scheme
Housing Department
No information
2010/11
劃單位實施的扣分制
Housing
Leisure and Cultural Services
2010/11
OMB/DI/217
Regulating of Karting Activities
小型賽車活動的規管
No information
2010/11
Department
Development of a Question Paper in the
The Hong Kong Examinations and
2010/11
OMB/DI/224
香港高級程度會考試卷的編製
No information
2010/11
HKAL Examination
Assessment Authority
2010/11
OMB/DI/228
Handling of "Missing Patients"
對於「失蹤病人」的處理
Hospital Authority
No information
2010/11
2011/12
OMB/DI/208
Maintenance of Water Mains
水管維修工作
Water Supplies Department
No information
2011/12
Consultation Process involving Traffic signs
2011/12
OMB/DI/225
道路交通標誌及設施的諮詢程序 Transport Department
No information
2011/12
and Facilities
Enforcement Actions on Unauthorised Change 對違例更改土地用途所採取的執
2011/12
OMB/DI/230
Lands Department
No information
2011/12
of Land Use
法行動
Processing of Public Rental Housing
2011/12
OMB/DI/226
出租公屋申請的審批程序
Housing Department
No information
2011/12
Applications
Handling of Stray and Abandoned Dogs and
漁農自然護理署如何處理流浪動 Agriculture, Fisheries and
2011/12
OMB/DI/191
Cats by the Agriculture, Fisheries and
No information
2011/12

Conservation Department
Conservation Department
2011/12
OMB/DI/232
Monitoring of Textbook Pricing
對教科書訂價的監管
Education Bureau
No information
2011/12
Monitoring of Student Service Vehicles
2011/12
OMB/DI/235
對學校服務車輛營運的監管
Transport Department
No information
2011/12
Operation
Mechanism for Coordinating Emergency
有關交通燈故障的緊急維修協調 Electrical and Mechanical Services
2011/12
OMB/DI/229
No information
2011/12
Repairs for Traffic Lights Failure
機制
Department
Succession and Transfer of Fixed Pitch
有關固定攤位小販牌照的繼承及 Food and Environmental Hygiene
2011/12
OMB/DI/239
No information
2011/12
Hawker Licences
轉讓
Department
2011/12
OMB/DI/234
Regulation of Private Columbaria
有關規管私營骨灰龕場的問題
Food and Health Bureau
No information
2011/12
Processing of Applications for Building
2012/13
OMB/DI/266
私人樓宇維修資助申請的審批
Building Department
No information
2012/13
Maintenance Subsidy
Assessment of Premium for Home Ownership
2012/13
OMB/DI/276
居屋補地價的評估
Housing Department
No information
2012/13
Scheme Flats
Parking Facilities for Motor Cyclists with
為傷殘人士提供電單車泊車位的
2012/13
OMB/DI/279
Transport Department
No information
2012/13
Disabilities
安排
Illegal Burials at Public Cemeteries and their
公眾墳場及其周邊的非法殮葬問 Food and Environmental Hygiene
2012/13
OMB/DI/261
No information
2012/13
Vicinity

Department
2012/13
OMB/DI/297
Pedestrian Flashing Green Countdown Display 行人過路燈倒數器
Transport Department
No information
2012/13
5

Office of The Ombudsman
List Direct Investigation Assessments Published in Annual Reports
Commencement
Completion date
Year
Case Reference
Title in English
Title in Chinese
Organisation concerned
date published in
published in
Annual Report
Annual Report
2012/13
OMB/DI/289
Weather Forecasts by Hong Kong Observatory 香港天文台的天氣預報
Hong Kong Observatory
No information
2012/13
Lands Department's Enforcement of Tree
地政總署就一項物業的地契中關
2012/13
OMB/DI/302
Preservation Clauses in Land Lease of an
Lands Department
No information
2012/13
於保護樹木條款的執法行動
Estate
Buildings Department's Enforcement Action
屋宇署對一幢大廈內的僭建物所
2012/13
OMB/DI/285
against Unauthorised Building Works in a
Buildings Department
No information
2012/13
採取的行動
Building
Monitoring of Construction and Building
2012/13
OMB/DI/299
Materials by Architectural Services
建築署對工程和建材質素的監管 Architectural Services Department No information
2012/13
Department
Electrical and Mechanical Services
2012/13
OMB/DI/296
Regulation of Gas Tubings
氣體接駁喉管的規管
No information
2012/13
Department
2013/14
OMB/DI/222
Regulation of Chinese Medicines
有關中藥的規管
Department of Health
No information
2013/14
Leisure and Cultural Services Department's
康樂及文化事務署就聘請導師及
Selection Criteria and Points System for Hiring
Leisure and Cultural Services
2013/14
OMB/DI/303
團體租用文娛設施的甄選準則和
No information
2013/14
of Tutors and Rental of Cultural Facilities by
Department
評分機制
Organisations
Arrangements for Release of Hourly Voter
當局公布各投票站每小時投票人
2013/14
OMB/DI/319
Registration & Electoral Office
No information
2013/14
Turnout Figures at Polling Stations
數統計數字的安排
Factors Taken into Consideration by Food and
Environmental Hygiene Department in
食物環境衞生署就審批攤檔持牌 Food and Environmental Hygiene
2013/14
OMB/DI/315
Approving Applications for Changing the
人申請變更「規定售賣貨品種
No information
2013/14
Department
Prescribed Types of Commodities on Sale by
類」的考慮因素
Stall Licensees
Rating and Valuation Department's Procedures 差餉物業估價署收集物業間隔改
2013/14
OMB/DI/327
for Collection of Information on Alteration of
Rating and Valuation Department
No information
2013/14
動資料的程序
Property Layout
Actions Taken by Lands Department and
地政總署及康樂及文化事務署就
Leisure and Cultural Services Department
Lands Department, Leisure and
2013/14
OMB/DI/336
某地段興建足球場計劃所採取的
No information
2013/14
Regarding a Football Pitch Construction
Cultural Services Department
行動
Project
Fire Services Department's Procedures for
消防處處理「火警危險投訴」的
2013/14
OMB/DI/351
Fire Services Department,
No information
2013/14
Handling "Fire Hazard Complaints"
程序
Housing Department's Processing of
2013/14
OMB/DI/350
Applications for Claims by Public Rental
房屋署處理公屋租戶索償的程序 Housing Department
No information
2013/14
Housing Tenants
Fire Services Department's Mechanism of
消防處因執行職務而引致他人財
2013/14
OMB/DI/347
Compensation for Damage to Private
Fire Services Department
No information
2013/14
物受損的賠償機制
Property in the Performance of Its Duties
6

Office of The Ombudsman
List Direct Investigation Assessments Published in Annual Reports
Commencement
Completion date
Year
Case Reference
Title in English
Title in Chinese
Organisation concerned
date published in
published in
Annual Report
Annual Report
Buildings Department's Monitoring of the
屋宇署對建築地盤範圍外吊運建
2013/14
OMB/DI/348
Safety of Operation of Tower Cranks Outside
Buildings Department
No information
2013/14
築材料安全的監管
Construction Sites
地政總署接獲有關兩間店舖涉嫌
Lands Department's Follow-up Actions on a
2013/14
OMB/DI/343
違反土地契約的舉報後所採取的 Lands Department
No information
2013/14
Report of Breach of Land Lease by Two Shops 跟進行動
Food and Environmental Hygiene
食物環境衞生署處理有關臨時牌 Food and Environmental Hygiene
2014/15
OMB/DI/352
Department's Procedures and Timeframe for
No information
2014/15
照申請的程序及時間
Department
Processing Provisional Licence Applications
Manpower Deployment Mechanism and
Enforcement Procedures of Fire Services
消防處處理有關危險品投訴的人
2014/15
OMB/DI/353
Fire Services Department
No information
2014/15
Department in Handling Complaints on
手編配機制及執法程序
Dangerous Goods
Follow-up Actions Taken by Buildings
屋宇署在接獲有關某樓宇有涉嫌
Department on Receipt of Report About
違規進行分間單位(俗稱「劏
2014/15
OMB/DI/333
Buildings Department
No information
2014/15
Suspected Unauthorised Subdivision of Flats
房」)工程的舉報後所採取的跟
in a Building
進行動
Highways Department's Records of Authorised 路政署對合法鋪設的地下公用設
2014/15
OMB/DI/346
Highways Department
No information
2014/15
Underground Public Utility Facilities
施的記錄
Hospital Authority's Arrangement for Patients' 醫院管理局在輔助醫療人員放假
2014/15
OMB/DI/355
Follow-up Treatment in Case of Leave of
Hospital Authority
No information
2014/15
期間對病人的覆診安排
Paramedic Staff
Regulation of Singing Activities in Parks by
康樂及文化事務署對公園曲藝活 Leisure and Cultural Services
2014/15
OMB/DI/366
No information
2014/15
Leisure and Cultural Services Department
動的規管
Department
7