Dear Ms Catherine Hopkins,

Thank you for your email of 5 July 2022 requesting for access to
information on complaints relating to certain clinical settings including
neonatal intensive care and special care baby unit, obstetrics and
gynaecology department, labour ward, antenatal clinic, emergency
department, paediatric department and surgical department.

Please note that the Department of Health is the Government's health
adviser and agency to execute health policies and statutory functions.  We
provide promotive, preventive, curative and rehabilitative services for
all walks of life in Hong Kong.  However, we are not health care provider
for the specialty services you are interested in.
The Hospital Authority is a statutory body established under the Hospital
Authority Ordinance.  It manages public hospitals, specialist out-patient
clinics and general out-patient clinics.  You may wish to approach the
authority for the required information.  Its contact address is 147B
Argyle Street Kowloon, telephone number 2300 6555, email address
[email address].
Regards,
Frank Li
Head, Client Relations Division
Department of Health

From:        Catherine Hopkins <[FOI #1134 email]>
To:        FOI requests at Department of Health <[Department of Health request email]>
Date:        05/07/2022 15:41
Subject:        Freedom of Information request - Complaints

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Dear Department of Health,

Please provide data on the number of complaints made to the Hong Kong
Health Authorities, month by month from 2010  to 2022,  in respect of
patient care by clinicians.

Please separate the data to show the number of complaints, by month, in
the following clinical settings:
Neonatal intensive care and Special Care baby unit
Obstetrics and Gynaecology Department
Labour Ward
Antenatal Clinic
Emergency Department
Paediatric Department
Surgical Department

Please provide data of how the complaints were resolved.
How many of the cases, month by month from 2010  to 2022, were referred
for professional conduct hearings and staff disciplinary measures.

Please provide data of how many Court action/writs were issued against the
Health Authorities, month by month from 2010  to 2022.

Yours faithfully,
Catherine Hopkins

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