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Complaints received by the Immigration Department, including those in relation to immigration detention (2020 - 2022)

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Dear Immigration Department,

I am writing to make a data access request about complaints received by the Immigration Department. May I know, for each of the years between 2020 – 2022:

1) The total number of complaints received by the Immigration Department
2) Number of complaints received in relation to immigration detention at MTKDC
3) Number of complaints received in relation to immigration detention at CIC
4) Nature / type of the above-mentioned complaints
5) Outcome of the above-mentioned complaints
6) Follow up actions taken in response to the above-mentioned complaints

If the information could be provided in CSV format, that would be greatly appreciated. Thanks very much for your help on this matter. I look forward to your response.

Kind regards,
H. Y. Fung

Records and Data Management Section, Immigration Department

Dear H. Y. Fung,
                 
I refer to your email of 20 December 2022.
Your application is now under processing.  According to paragraph 1.16 of
the Code on Access to Information, our department will inform you of the
latest progress of the case separately on or before 9 January 2023.

Regards

(Mr S T Lam)
for Director of Immigration

From:        "H. Y. Fung" <[FOI #1256 email]>
To:        FOI requests at Immigration Department <[Immigration Department request email]>
Date:        20/12/2022 16:20
Subject:        Freedom of Information request - Complaints received by
the Immigration Department, including those in relation to immigration
detention (2020 - 2022)

--------------------------------------------------------------------------

Dear Immigration Department,

I am writing to make a data access request about complaints received by
the Immigration Department. May I know, for each of the years between 2020
– 2022:

1) The total number of complaints received by the Immigration Department

2) Number of complaints received in relation to immigration detention at
MTKDC

3) Number of complaints received in relation to immigration detention at
CIC

4) Nature / type of the above-mentioned complaints

5) Outcome of the above-mentioned complaints

6) Follow up actions taken in response to the above-mentioned complaints

If the information could be provided in CSV format, that would be greatly
appreciated. Thanks very much for your help on this matter. I look forward
to your response.

Kind regards,

H. Y. Fung

-------------------------------------------------------------------

This is a request under the Code of Access to Information facilitated via
the accessinfo.hk website.

Please use this email address for all replies to this request:

[FOI #1256 email]

Is [Immigration Department request email] the wrong address for Freedom of Information requests to
Immigration Department? If so, please contact us using this form:

[1]https://accessinfo.hk/en/change_request/...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. https://accessinfo.hk/en/change_request/...
2. https://accessinfo.hk/en/help/officers

Records and Data Management Section, Immigration Department

Dear H. Y. Fung,
                 
Further to our interim reply of 29 December 2022, I am writing to inform
you that your application for access to information is still under
processing, as more time is required to gather and consolidate the
information requested in your application.  According to paragraph 1.18 of
the Code on Access to Information, our department will inform you of the
latest progress of the case separately on or before 8 February 2023.

Regards,

(Mr H M Li)
for Director of Immigration

From:        RM/IMMD/HKSARG
To:        "H. Y. Fung" <[FOI #1256 email]>
Date:        29/12/2022 09:55
Subject:        Request for information under Code on Access to
Information (Application no. RDCD-0000009-22)

--------------------------------------------------------------------------

Dear H. Y. Fung,
                 
I refer to your email of 20 December 2022.
Your application is now under processing.  According to paragraph 1.16 of
the Code on Access to Information, our department will inform you of the
latest progress of the case separately on or before 9 January 2023.

Regards

(Mr S T Lam)
for Director of Immigration

From:        "H. Y. Fung" <[FOI #1256 email]>
To:        FOI requests at Immigration Department <[Immigration Department request email]>
Date:        20/12/2022 16:20
Subject:        Freedom of Information request - Complaints received by
the Immigration Department, including those in relation to immigration
detention (2020 - 2022)

--------------------------------------------------------------------------

Dear Immigration Department,

I am writing to make a data access request about complaints received by
the Immigration Department. May I know, for each of the years between 2020
– 2022:

1) The total number of complaints received by the Immigration Department

2) Number of complaints received in relation to immigration detention at
MTKDC

3) Number of complaints received in relation to immigration detention at
CIC

4) Nature / type of the above-mentioned complaints

5) Outcome of the above-mentioned complaints

6) Follow up actions taken in response to the above-mentioned complaints

If the information could be provided in CSV format, that would be greatly
appreciated. Thanks very much for your help on this matter. I look forward
to your response.

Kind regards,

H. Y. Fung

-------------------------------------------------------------------

This is a request under the Code of Access to Information facilitated via
the accessinfo.hk website.

Please use this email address for all replies to this request:

[FOI #1256 email]

Is [Immigration Department request email] the wrong address for Freedom of Information requests to
Immigration Department? If so, please contact us using this form:

[1]https://accessinfo.hk/en/change_request/...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. https://accessinfo.hk/en/change_request/...
2. https://accessinfo.hk/en/help/officers

Records and Data Management Section, Immigration Department

Dear H. Y. Fung,
I refer to your request for access to information on 20 December 2022.
 Further to our interim replies of 29 December 2022 and 6 January 2023,
our reply is provided as below.

The numbers of complaints made to the Immigration Department (“ImmD”) from
2020 to 2022 are tabulated below:

Year No. of complaints
2020 5
2021 3
2022 2

While the case nature and follow up actions taken in respect of the above
cases are not maintained, the outcomes of the complaints are set out
below:

Year Total Outcome
Justified Not justified
2020 5 2 3
2021 3 2 1
2022 2 1 1

Apart from the figures provided above, the numbers of complaints received
in relation to immigration detention at Ma Tau Kok Detention Centre
(“MTKDC”) and at Castle Peak Bay Immigration Centre (“CIC”) from 2020 to
2022 are tabulated below:

MTKDC

Year No. of complaints
2020 2
2021 0
2022 0

CIC

Year No. of complaints
2020 22
2021 27
2022 12

These complaints received in relation to MTKDC and CIC are mainly about
services, treatment and welfare, facilities and equipment provided as well
as attitude and conduct.  No complaint was substantiated.

Access to Information Officer
Immigration Department

From:        RM/IMMD/HKSARG
To:        "H. Y. Fung" <[FOI #1256 email]>
Date:        06/01/2023 11:24
Subject:        Request for information under Code on Access to
Information (Application no. RDCD-0000009-22)

--------------------------------------------------------------------------

Dear H. Y. Fung,
                 
Further to our interim reply of 29 December 2022, I am writing to inform
you that your application for access to information is still under
processing, as more time is required to gather and consolidate the
information requested in your application.  According to paragraph 1.18 of
the Code on Access to Information, our department will inform you of the
latest progress of the case separately on or before 8 February 2023.

Regards,

(Mr H M Li)
for Director of Immigration

From:        RM/IMMD/HKSARG
To:        "H. Y. Fung" <[FOI #1256 email]>
Date:        29/12/2022 09:55
Subject:        Request for information under Code on Access to
Information (Application no. RDCD-0000009-22)

--------------------------------------------------------------------------

Dear H. Y. Fung,
                 
I refer to your email of 20 December 2022.
Your application is now under processing.  According to paragraph 1.16 of
the Code on Access to Information, our department will inform you of the
latest progress of the case separately on or before 9 January 2023.

Regards

(Mr S T Lam)
for Director of Immigration

From:        "H. Y. Fung" <[FOI #1256 email]>
To:        FOI requests at Immigration Department <[Immigration Department request email]>
Date:        20/12/2022 16:20
Subject:        Freedom of Information request - Complaints received by
the Immigration Department, including those in relation to immigration
detention (2020 - 2022)

--------------------------------------------------------------------------

Dear Immigration Department,

I am writing to make a data access request about complaints received by
the Immigration Department. May I know, for each of the years between 2020
– 2022:

1) The total number of complaints received by the Immigration Department

2) Number of complaints received in relation to immigration detention at
MTKDC

3) Number of complaints received in relation to immigration detention at
CIC

4) Nature / type of the above-mentioned complaints

5) Outcome of the above-mentioned complaints

6) Follow up actions taken in response to the above-mentioned complaints

If the information could be provided in CSV format, that would be greatly
appreciated. Thanks very much for your help on this matter. I look forward
to your response.

Kind regards,

H. Y. Fung

-------------------------------------------------------------------

This is a request under the Code of Access to Information facilitated via
the accessinfo.hk website.

Please use this email address for all replies to this request:

[FOI #1256 email]

Is [Immigration Department request email] the wrong address for Freedom of Information requests to
Immigration Department? If so, please contact us using this form:

[1]https://accessinfo.hk/en/change_request/...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. https://accessinfo.hk/en/change_request/...
2. https://accessinfo.hk/en/help/officers

We don't know whether the most recent response to this request contains information or not – if you are H. Y. Fung please sign in and let everyone know.