Complaints received in relation to immigration detention at CIC

Surabhi Chopra made this Freedom of Information request to Immigration Department

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Surabhi Chopra
Delivered

Dear Immigration Department,

I am writing to make a data access request regarding the number of complaints received in relation to immigration detention at Castle Peak Bay Immigration Centre. May I know, for each of the years between 2010 – 2021,

A) the number of complaints received in relation to immigration detention at CIC, broken down by

I) gender of complainant (male, female, transgender)

II) country of origin of complainant

III) type of complaint

B) outcome of complaint

If a CSV or Excel format is possible, I would greatly appreciate it.

Yours faithfully,

Surabhi Chopra

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Immigration Department

Our Reference: L/M (13) in ImmD CIC/6-5/10 (R) Pt.2

Dear Surabhi Chopra,

Our department has received your follow-up application for access to
information on 20.10.2021. Your application is now under processing.
According to paragraph 1.16 of the Code on Access to Information, our
department will inform you of the latest progress of the case separately
on or before 09.11.2021.

If you have any enquiry, please contact the undersigned via this email.

Best Regards,

CHEUNG Kai-ho
for Director of Immigration

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Immigration Department

Our Reference: L/M (13) in ImmD CIC/6-5/10 (R) Pt.2

Dear Surabhi Chopra,
I refer to your request for access to information on 20 October 2021 and
our interim reply to you on 29 October 2021.  I hereby provide you the
following information.

The numbers of complaints received in relation to immigration detention at
the Castle Peak Bay Immigration Centre (“CIC”) from 2010 to 2021 (as at
June 2021) are tabulated below:
 

Year ^Note 1 No. of Complaints
2010 0
2011 1
2012 4
2013 1
2014 0
2015 4
2016 10
2017 18
2018 6
2019 14
2020 22
2021 21
(as at June 2021)

These complaints received are mainly about services, treatment and
welfare, facilities and equipment provided by the detention institution as
well as attitude and conduct, and complaints against other
departments/organisations. No complaint was substantiated. The Immigration
Department (“ImmD”) does not maintain the requested breakdown statistics.

Note 1: The ImmD has taken over the management of the CIC from the
Correctional Services Department since 15 April 2010. The above table
covers the relevant figures of the CIC for the period from 15 April 2010
to 30 June 2021 only.

I hope the information is useful to you.

Best Regards,

CHEUNG Kai-ho
for Director of Immigration

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