Dear Hospital Authority,

We are B.A. in Translation Studies students who have participated in a GE course conducted by Dr Simon Wang in HKBU. Recently we have compared the two applications, HA Go and 18 CM Clinics, thoroughly and noticed that there are three existing problems in the 18 CM Clinics app. Firstly, due to the lack of private clinics’ participation in the app, patients have limited options in seeking medical treatment. Secondly, the app failed to satisfy patients’ different needs since it only allows one appointment each time. Thirdly, the English language is not available on the 中醫動 website, which may affect the app’s popularity. In order to dig into the root problems, we would like to access the data related to the two applications. As we sincerely hope our suggestions can improve the app’s quality, please answer the following questions under the Code on Access to Information:

1. How many people have registered for the HA Go app? Please provide the latest figure.

2. What is the percentage of the patients registering for GP services through HA Go out of the total no. of patients? What is the proportion of the patients who register through phone or the doctors? Please provide the figures and relevant data if available. While we believe the HA should have done such data collection to assess the popularity of HA Go, we do not want to cause extra work for the HA if the data are not readily available. Then please refer to Q.3 and provide the sampling data.

3. We have chosen two clinics, which are Kwong Wah Hospital’s General Out-patient Department and Shatin (Tai Wai) General Out-patient Clinic, for our data analysis. Therefore, please answer the following questions.

3.1 In March 2021 and March 2020, how many residents made their appointments in the two clinics respectively through the HA Go application?

3.2 In March 2021 and March 2020, how many residents made their appointments in the two clinics respectively through telephone appointment service?

3.3 In March 2021 and March 2020, how many residents made their appointments in the two clinics through the doctors or other channels?

Thank you for considering our request.
Yours sincerely,
Chan Siu Ngan
Ng Yu Yan
Peng Xinyu
Wong Hau Tung
Department of Translation, Interpreting and Intercultural Studies
Hong Kong Baptist University
Kowloon Tong, Hong Kong