12/01/2022

Subject:Freedom of Information request - Proposals from franchised bus companies (Case Ref: 3-7062847932)

Dear Katy,

Thank you for your email to the Transport Department dated 11/01/2022. Please note that the enquiries and complaints made to the e-mail box "[Transport Department request email]", telephone hotline "2804 2600" and fax hotline "2804 2652" of Transport Department is received by 1823 of the Government.

We have referred your case to the Transport Department. You will be informed of the outcome as soon as possible.

If you have any enquiries, please contact us.

Best regards,
Ka Po Chau
Customer Service Officer
1823

Tel: 1823
Fax: 2760 1823
Email: [email address]

Service Disclaimer: www.1823.gov.hk/di.shtm
In view of the latest development of the COVID-19 epidemic, 1823 now accords priority to calls related to the epidemic and environmental hygiene issues, and the waiting or processing time for other calls and enquiries and complaints from written channels may be lengthened.

13/01/2022

Dear Katy,

Subject: Freedom of Information request - Proposals from franchised bus companies (Case Ref: 3-7062847932)

Please be informed that your case has been acknowledged by the Transport Department. Appropriate follow up action will be taken.

If you have any enquiries, please contact us.

Best regards,
Valerie Yu
Customer Service Officer
1823

Tel: 1823
Fax: 2760 1823
Email: [email address]

In view of the severity of the epidemic, 1823 now focuses on handling calls related to the epidemic and environmental hygiene. The waiting or processing time for other calls and enquiries and complaints from written channels may be lengthened. We apologise for any inconvenience caused.
Service Disclaimer: www.1823.gov.hk/en/di.shtm

Dear Katy,

I refer to your email dated 11.1.2022.  Our reply is as follows.
In assessing Franchised Buses (‘FB’) companies’ proposals which make
adjustments to the service level in response to passenger demand,
Transport Department ('TD') has promulgated the Guidelines on Service
Improvement and Reduction in Bus Route Planning Programme (Guidelines) (at
Annex 1).  

Apart from making reference to the principles and quantitative indicators
set out in the Guidelines, TD and FB companies will also review bus
services holistically having regard to the overall public transport
service network where appropriate, so as to maximize complementarity
amongst the routes in the district and let the public enjoy efficient
service while bus services achieve sustainable development.

Thank you for your enquiry.

Yours truly,
Miss Charlotte YU
for Commissioner for Transport

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From:        "Katy" <[FOI #950 email]>
To:        "FOI requests at Transport Department" <[Transport Department request email]>
Date:        11/01/2022 08:04 PM
Subject:        Freedom of Information request - Proposals from franchised
bus companies
       

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Dear Transport Department,

I write to request the guidelines/criteria of assessing service proposals
from franchised bus companies. Thanks.

Yours faithfully,

Katy

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This is a request under the Code of Access to Information facilitated via
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[FOI #950 email]

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