Request for Monthly Ridership of Hong Kong-Zhuhai-Macau Bridge Shuttle Bus

George K made this Freedom of Information request to Transport Department

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, Transport Department should have responded by now (details). You can complain by requesting an internal review.

Dear Transport Department,

I'm hereby requesting the monthly ridership data of Hong Kong-Zhuhai-Macau Bridge Shuttle Bus since the Bridge's opening on Oct. 24, 2018.

Yours faithfully,
George K.

Transport Department

27/11/2020

Subject:Freedom of Information request - Request for Monthly Ridership of Hong Kong-Zhuhai-Macau Bridge Shuttle Bus (Case Ref: 3-6568408847)

Dear George,

Thank you for your email to the Transport Department dated 27/11/2020. Please note that 1823 of the Government helps the Transport Department receive public enquiries and complaints via its e-mail box "[Transport Department request email]", telephone hotline "2804 2600" and fax hotline "2804 2652".

We have referred your case to the Transport Department. You will be informed of the outcome as soon as possible.

If you have any enquiries, please contact us.

Best regards,
Chris Hung
Customer Service Officer
1823

Tel: 1823
Fax: 2760 1823
Email: [email address]

Service Disclaimer: www.1823.gov.hk/di.shtm
A new 1823 Online website has been launched. You can browse www.1823.gov.hk using computers or mobile devices to access the information on government services and 1823. The new website does not support 1823 Online mobile application and Tell me @ 1823 mobile application is not affected.

Transport Department

04/12/2020

Dear George,

Subject:Freedom of Information request - Request for Monthly Ridership of Hong Kong-Zhuhai-Macau Bridge Shuttle Bus (Case Ref: 3-6568408847)

Regarding your case dated 27/11/2020 the reply of the Transport Department is as follows –

"The ridership of Hong Kong-Zhuhai-Macau Bridge shuttle bus can be found in the Cross Boundary Vehicular Traffic and Passengers data of the Hong Kong-Zhuhai-Macau Bridge (Table 8.1 (e)) from the below link.

https://www.td.gov.hk/en/transport_in_ho...

Thank you for your enquiry."

If you have any enquiries, please contact us.

Best regards,
Ho Ho Ching
Customer Service Officer
1823

Tel: 1823
Fax: 2760 1823
Email: [email address]

In view of the Government's latest announcement on the special work arrangements for government employees so as to significantly reduce the flow of people and social contacts to stop the virus from spreading in the community, 1823 now provides only limited service and focuses on handling calls related to the epidemic and environmental hygiene. 1823 will not handle requests received from written channels such as email, mobile app, web form, and SMS until further notice. Please call 1823 if assistance is required. You may also visit 1823 website for information (https://www.1823.gov.hk/en/faq/service-c...). We apologise for any inconvenience caused.

Service Disclaimer: www.1823.gov.hk/di.shtm

Dear Transport Department,

The data provided in the response is not what I'm requesting. Table 8.1(e) of Monthly Traffic and Transport Digest 2020 only contains data about *vehicle count* by vehicle type while I'm requesting the *ridership* (i.e. passenger count) of HZMB Shuttle Bus data.

I'm requesting again for HZMB Shuttle Bus passenger count data by month since 2018. It would be better if the data could be provided in the format similar to Table 8.3 (Passenger of Lok Ma Chau - Huanggang Cross Boundary Shuttle Bus Service) of Monthly Traffic and Transport Digest 2020.

Yours faithfully,

George K

Transport Department

謝謝你的電郵。
為配合政府最新公布的政府僱員特別工作安排,以大幅減少社區的人流和社交接觸,阻止病毒進一步在社區傳播, 1823現時只提供有限度服務,以便集中處理與疫情及環境衛生有關的來電。1823暫時不處理電郵、手機應用程式、電子表格、文字短訊等文字來函,直至另行通知。如需協助,請致電1823或參閱1823的網頁 [https://www.1823.gov.hk/tc/faq/service-c...

Thank you for your email.
In view of the Government’s latest announcement on the special work arrangements for government employees so as to significantly reduce the flow of people and social contacts to stop the virus from spreading in the community, 1823 now provides only limited service and focuses on handling calls related to the epidemic and environmental hygiene. 1823 will not handle requests received from written channels such as email, mobile app, web form, and SMS until further notice. Please call 1823 if assistance is required. You may also visit 1823 website for information (https://www.1823.gov.hk/en/faq/service-c...). We apologise for any inconvenience caused.