Revised statistics
Dear Equal Opportunities Commission,
I would like to request the following information:
1) The set of revised statistics provided to Prof Anselmo Reyes for the production of the Independent Report on the EOC's complaint handling process (see page 63, footnote 1 of "Report on Review of the Equal Opportunities Commission Governance, Management Structure and Complaint Handling Process" for context).
2) If not for (1), same information as on page 112 of the "Report on Review of the Equal Opportunities Commission Governance, Management Structure and Complaint Handling Process", but with data from before 2008 and after 2017.
Yours faithfully,
Jack Lau
平機會已經收到你的電郵。如有需要，我們會跟進你的電郵，並於稍後作出回覆。謝
謝。
(此為系統自動發出的訊息，請勿以電郵設定的「回覆」功能直接作回應，因該電郵
將不會被發送到平機會的電郵地址。)
如何聯絡平機會
如你有其他跟進問題或查詢，請將你的電郵傳送至 [1][Equal Opportunities Commission request email] ，並註明你
之前曾使用的電郵標題，謝謝。
平等機會委員會
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Thank you.
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References
Visible links
1. mailto:[Equal Opportunities Commission request email]
2. mailto:[Equal Opportunities Commission request email]
平機會已經收到你的電郵。如有需要，我們會跟進你的電郵，並於稍後作出回覆。謝謝。
(此為系統自動發出的訊息，請勿以電郵設定的「回覆」功能直接作回應，因該電郵將不會被發送到平機會的電郵地址。)
如何聯絡平機會
如你有其他跟進問題或查詢，請將你的電郵傳送至 [Equal Opportunities Commission request email]<mailto:[Equal Opportunities Commission request email]> ，並註明你之前曾使用的電郵標題，謝謝。
平等機會委員會
This is to acknowledge receipt of your email message. Where appropriate, we will follow up your email and give you a reply. Thank you.
(This message is generated by an auto-reply programme, please do not reply directly to this email by using the ‘reply’ function in your email setting as it will not be received.)
How to contact us
If you have other follow-up questions or enquiries, please send your email to [Equal Opportunities Commission request email]<mailto:[Equal Opportunities Commission request email]> and quote the subject heading of your previous email. Thank you.
Equal Opportunities Commission
Dear Equal Opportunities Commission,
In addition to my previous correspondence, I would also like to have a version of Prof Anselmo Reyes' external report, but in a text-selectable format (either in docx or PDF).
Yours faithfully,
Jack Lau
平機會已經收到你的電郵。如有需要，我們會跟進你的電郵，並於稍後作出回覆。謝
謝。
(此為系統自動發出的訊息，請勿以電郵設定的「回覆」功能直接作回應，因該電郵
將不會被發送到平機會的電郵地址。)
如何聯絡平機會
如你有其他跟進問題或查詢，請將你的電郵傳送至 [1][Equal Opportunities Commission request email] ，並註明你
之前曾使用的電郵標題，謝謝。
平等機會委員會
This is to acknowledge receipt of your email message. Where appropriate,
we will follow up your email and give you a reply. Thank you.
(This message is generated by an auto-reply programme, please do not reply
directly to this email by using the ‘reply’ function in your email setting
as it will not be received.)
How to contact us
If you have other follow-up questions or enquiries, please send your email
to [2][Equal Opportunities Commission request email] and quote the subject heading of your previous email.
Thank you.
Equal Opportunities Commission
References
Visible links
1. mailto:[Equal Opportunities Commission request email]
2. mailto:[Equal Opportunities Commission request email]
平機會已經收到你的電郵。如有需要，我們會跟進你的電郵，並於稍後作出回覆。謝謝。
(此為系統自動發出的訊息，請勿以電郵設定的「回覆」功能直接作回應，因該電郵將不會被發送到平機會的電郵地址。)
如何聯絡平機會
如你有其他跟進問題或查詢，請將你的電郵傳送至 [Equal Opportunities Commission request email]<mailto:[Equal Opportunities Commission request email]> ，並註明你之前曾使用的電郵標題，謝謝。
平等機會委員會
This is to acknowledge receipt of your email message. Where appropriate, we will follow up your email and give you a reply. Thank you.
(This message is generated by an auto-reply programme, please do not reply directly to this email by using the ‘reply’ function in your email setting as it will not be received.)
How to contact us
If you have other follow-up questions or enquiries, please send your email to [Equal Opportunities Commission request email]<mailto:[Equal Opportunities Commission request email]> and quote the subject heading of your previous email. Thank you.
Equal Opportunities Commission
Private and Confidential
Our Ref. : L/M (6) to EOC/CR/POL/13
Dear Mr LAU,
We refer to your requests for information made in your two emails dated 22
January 2020. The information you requested is as follows:
(1) the set of revised statistics provided to Prof Anselmo Reyes for
the production of the Independent Report on the EOC’s complaint handling
process (page 63, footnote 1 of “Report on Review of the Equal
Opportunities Commission Governance, Management Structure and Complaint
Handling Process”);
(2) If not for (1), same information as on page 112 of the “Report on
Review of the Equal Opportunities Commission Governance, Management
Structure and Complaint Handling Process”, but with data from before 2008
and after 2017; and
(3) A version of Prof Anselmo Reyes’ external report, but in a
text-selectable format.
For (1), please be informed that all the statistics provided to Prof Reyes
were compiled through an ad hoc exercise and the statistics so provided
have been reflected in Prof Reyes’ Report. The EOC does not keep a record
of the statistics per your request.
For (2), as stated above, the statistics provided to Prof Reyes were
compiled through an ad hoc exercise. No “data before 2008 and after 2017”
was compiled and provided to Prof Reyes in the ad hoc exercise. The
information per your request is hence not available.
For (3), Prof Reyes has only provided a hardcopy of the Independent Report
to the EOC. The EOC does not have a version of the report in a
text-selectable format.
For enquiries about the above, please contact me at 2106 2165.
Yours sincerely,
Gloria YU
Corporate Planning and Services Division Equal Opportunities Commission
16/F, 41 Heung Yip Road, Wong Chuk Hang Hong Kong (Wong Chuk Hang MTR Exit
B)
Tel: (852) 2106 2165 Fax: (852) 2511 8224 Please visit our website:
[1]http://www.eoc.org.hk
Dear EOC,
Given that the statistics were compiled for Prof Reyes for 2008-2017 in an ad-hoc exercise, I presume that the EOC has the raw data to compile such statistics. I request under the Code on Access to Information (which I did as (2) in my previous email) to have the EOC compile the data before 2008 and after 2017 specially for this information request.
Yours sincerely,
Jack Lau
Private and Confidential
Dear Mr LAU,
Thank you for your email below dated 20 February 2020.
Under the EOC’s Access to Information Policy and Practices, the information which may be requested shall comprise documents and records which are already in existence and in possession of the EOC. As explained in my email of 11 Feb 2020, no statistics “before 2008 and after 2017” were compiled and provided to Prof Reyes in the then ad hoc exercise, your requested information does not ever exist. I regret to inform you that your request cannot be acceded to.
The EOC’s Access to Information Policy and Practices is available on our website for public information. A link to it is appended below for your easy reference (you may wish to refer to paragraphs 2.5 and 4.7 for details):
https://www.eoc.org.hk/eoc/graphicsfolde...
Thank you for your attention.
Yours sincerely,
Gloria YU
Corporate Planning and Services Division Equal Opportunities Commission
16/F, 41 Heung Yip Road, Wong Chuk Hang Hong Kong (Wong Chuk Hang MTR Exit B)
Tel: (852) 2106 2165 Fax: (852) 2511 8224 Please visit our website: http://www.eoc.org.hk
Dear EOC,
I know the EOC did not provide Prof Reyes with the information before 2008 and after 2017. But that does not mean the information does not exist per se. They were compiled for Prof Reyes, as I understand from your previous email, in an ad-hoc exercise, but whether such information was compiled for a certain purpose and whether such information exists are separate questions.
I am requesting for the records themselves which were presented in the report, that is:
- cases concluded by CIC and SII respectively by year
- pledges met by CIC and SII respectively by year
- cases discontinued after assessment and investigation respectively by year
- cases discontinued for other reasons by year
- cases with successful early conciliation
- cases with successful post-investigation conciliation
- cases with unsuccessful conciliation
The EOC should possess at least some of the above records, as your annual reports include statistics that rely on these metrics, such as conciliation rates, complaints concluded in your performance pledge, etc.
Yours sincerely,
Jack Lau
Private and Confidential
Dear Mr LAU,
Thank you for your email below dated 27 February 2020.
The statistics you requested do not exist. Prof Reyes’ review has been successfully completed, there is no need for the EOC to expend resources to compile your requested statistics. I regret to inform you that your request cannot be acceded to. Nonetheless, the EOC has been providing statistics on Enquiries, Complaints and Legal Assistance regularly on our website for public access. A link to the statistics is appended below for your easy reference:
https://www.eoc.org.hk/eoc/graphicsfolde...
Thank you for your attention.
Yours sincerely,
Gloria YU
Corporate Planning and Services Division
Equal Opportunities Commission
