This is to acknowledge receipt of your e-mail message.
 
(The above is generated by an auto-reply programme)
 
 
 
Hospital Authority ([1]www.ha.org.hk)
 
 
=====================================
 
謝謝閣下的電子郵件。
 
（以上為電腦自動發出的訊息）
 
 
 
醫院管理局 ([2]www.ha.org.hk)
 
 
=====================================
 
谢谢阁下的电子邮件。
 
（以上为电脑自动发出的讯息）
 
 
 
医院管理局 ([3]www.ha.org.hk)
 
  ________________________________  

show quoted sections

References

Visible links
1. file:///tmp/www.ha.org.hk
2. file:///tmp/www.ha.org.hk
3. file:///tmp/www.ha.org.hk

Dear Miss Li,

Thank you for your Application for Access to Information dated 3 October
2021.

As the processing of your request involves consultation with the
departments concerned, we are unable to provide you with the information
sought at this stage. You will be advised further in relation to your
request on or before 22 October 2021.

Should you have any questions in the meantime, please do not hesitate to
contact me.

Yours sincerely,

Sandy Chu(Miss)

Access to Information Officer

Hospital Authority Head Office

(Tel.: 2300 6568/2300 6555)

show quoted sections

Dear Miss Li,

Further to my reply dated 12 October 2021, please find below the Hospital
Authority (HA) Head Office’s responses to the items you requested:

Item 1

The HA’s definition of complaint is dissatisfaction with the HA’s services
expressed by patients/the public (or proxies).

Items 2, 3 and 5

The HA operates a two-tier system in handling complaints from patients and
the public. The first-tier system is in place in all public
hospitals/clinics to deal with first-time complaints against their staff
or services provided. A reply will be given to the complainant to convey
the investigation findings and address the complainant’s concerns. If the
complainant is not satisfied with the outcome of the hospital’s handling,
he/she can appeal to the Public Complaints Committee (PCC) for a review.
The PCC is established under the HA Board to independently consider and
decide on all appeal cases which fall within its Terms of Reference. It
comprises members from different sectors of the community who are neither
executives nor employees of the HA. As a result of their independent
status, all complaint cases are considered fairly and impartially, and the
PCC’s decision represents the final decision of the HA on a particular
complaint.

Item 4

The public can provide feedback to the HA through different channels, viz.
the online feedback form, by mail/email/fax/phone and in person. The HA
does not compile the summary of the feedback specifically collected from
the online feedback form. According to paragraph 1.14 of the Code on
Access to Information, the Code does not oblige departments to create a
record which does not exist. For an analysis of all feedback received by
the HA in the financial year of 2019-2020, please refer to Appendix 7 on
P. 200 of HA’s Annual Report 2019-2020
([1]https://www.ha.org.hk/ho/corpcomm/AR2019...).

Item 6

In the HA, there is an established mechanism for assessing an employee’s
performance through the Staff Development Review. It involves a structured
process of managing and developing people. It is a key to achieving the
mission of the HA and that of hospitals. It also provides a focus on the
future development of staff based on the achievement of results and
overall performance. The performance assessment on doctors is based on
results attained of agreed objectives and evaluation of Core Competency
(the set of knowledge, skills and attributes required for effective
performance). The Core Competency set of doctors are categorised into four
main groups, namely (1) Functional, (2) Personal, (3) People & Team, and
(4) Organisation Effectiveness. With clearly spelled out Core Competency,
staff can understand the performance expected of them and how they can
perform more effectively.

If you have any questions about this reply, please do not hesitate to
contact me.

Yours sincerely,

Sandy Chu(Miss)

Access to Information Officer

Hospital Authority Head Office

(Tel.: 2300 6568/2300 6555)

From: [Hospital Authority request email]
Sent: Tuesday, October 12, 2021 10:28 AM
To: 'Li Jiaxuan' <[FOI #811 email]>
Subject: Application for Access to Information (Li Jiaxuan) 公開資料
request - The Feedback Collection System for Public Hospitals

Dear Miss Li,

Thank you for your Application for Access to Information dated 3 October
2021.

As the processing of your request involves consultation with the
departments concerned, we are unable to provide you with the information
sought at this stage. You will be advised further in relation to your
request on or before 22 October 2021.

Should you have any questions in the meantime, please do not hesitate to
contact me.

Yours sincerely,

Sandy Chu(Miss)

Access to Information Officer

Hospital Authority Head Office

(Tel.: 2300 6568/2300 6555)

show quoted sections

Dear Dr Wang,

Thank you for your email dated 22 October 2021.

As the processing of your request involves consultation with the
departments concerned, we are unable to provide you with the information
sought at this stage. You will be advised further in relation to your
request on or before 11 November 2021.

Should you have any questions in the meantime, please do not hesitate to
contact me.

Yours sincerely,

Sandy Chu(Miss)

Access to Information Officer

Hospital Authority Head Office

(Tel.: 2300 6568/2300 6555)

From: Simon H WANG <[email address]>
Sent: Friday, October 22, 2021 1:53 PM
To: [Hospital Authority request email]
Cc: [email address]
Subject: Follow up on a request of info (The Feedback Collection System
for Public Hospitals)

Dear Ms Chu 

              Referring to the
request [1]https://accessinfo.hk/zh_HK/request/the_...
Could you address the question more directly: 

Referring to a 2007 study on automated review of electronic health records
to assess quality of care for outpatients with heart failure

([2]https://www.acpjournals.org/doi/full/10....), it seems feasible to
assess doctors’ performance through automatic review of eHealth records.
How does the government (Hospital Authority) assess doctors’ performance
when treating heart failure patients regarding the issues addressed in the
study?

                Please reply to the accessinfo email address and cc me.
Thanks.

Yours sincerely               

Dr Simon Wang, Ph.D., FHEA 

Lecturer in English 

Language Centre 

Hong Kong Baptist University 

Kowloon Tong, Hong Kong 

Phone: (852) 34117044

[3]http://lc.hkbu.edu.hk/staff_simon.php  

[4]Writing for the Public Project 

show quoted sections

References

Visible links
1. https://accessinfo.hk/zh_HK/request/the_...
2. https://www.acpjournals.org/doi/full/10....
3. http://lc.hkbu.edu.hk/staff_simon.php
4. https://sites.google.com/a/hkbu.edu.hk/w...

Dear Dr Wang,

Further to my reply dated 29 October 2021, please find below the Hospital
Authority (HA) Head Office’s response to your follow-up request:

Individual doctors’ performance is assessed in accordance with clinical
governance and the prevailing human resources policy and practices. The
governance would regularly review the service performance and patient
outcomes with reference to international benchmarks as appropriate or when
necessary.

If you have any questions about this reply, please do not hesitate to
contact me.

Yours sincerely,

Sandy Chu(Miss)

Access to Information Officer

Hospital Authority Head Office

(Tel.: 2300 6568/2300 6555)

From: [1][醫院管理局供索取資料的電郵]
Sent: Friday, October 29, 2021 12:34 PM
To: '[索取資料要求電郵#811]'
<[2][索取資料要求電郵#811]>
Cc: 'Simon H WANG' <[3][電郵地址]>
Subject: Follow up on a request of info (The Feedback Collection System
for Public Hospitals)

Dear Dr Wang,

Thank you for your email dated 22 October 2021.

As the processing of your request involves consultation with the
departments concerned, we are unable to provide you with the information
sought at this stage. You will be advised further in relation to your
request on or before 11 November 2021.

Should you have any questions in the meantime, please do not hesitate to
contact me.

Yours sincerely,

Sandy Chu(Miss)

Access to Information Officer

Hospital Authority Head Office

(Tel.: 2300 6568/2300 6555)

From: Simon H WANG
Sent: Friday, October 22, 2021 1:53 PM
To: [4][醫院管理局供索取資料的電郵]
Cc: [5][電郵地址]
Subject: Follow up on a request of info (The Feedback Collection System
for Public Hospitals)

Dear Ms Chu

Referring to the request
[6]https://accessinfo.hk/zh_HK/request/the_...
Could you address the question more directly:

Referring to a 2007 study on automated review of electronic health records
to assess quality of care for outpatients with heart failure

([7]https://www.acpjournals.org/doi/full/10....), it seems feasible to
assess doctors’ performance through automatic review of eHealth records.
How does the government (Hospital Authority) assess doctors’ performance
when treating heart failure patients regarding the issues addressed in the
study?

Please reply to the accessinfo email address and cc me. Thanks.

Yours sincerely

Dr Simon Wang, Ph.D., FHEA

Lecturer in English

Language Centre

Hong Kong Baptist University

Kowloon Tong, Hong Kong

Phone: (852) 34117044

[8]http://lc.hkbu.edu.hk/staff_simon.php

[9]Writing for the Public Project

show quoted sections

References

Visible links
1. mailto:[醫院管理局供索取資料的電郵]
2. mailto:[索取資料要求電郵#811]
3. mailto:[電郵地址]
4. mailto:[醫院管理局供索取資料的電郵]
5. mailto:[電郵地址]
6. https://accessinfo.hk/zh_HK/request/the_...
7. https://www.acpjournals.org/doi/full/10....
8. http://lc.hkbu.edu.hk/staff_simon.php
9. https://sites.google.com/a/hkbu.edu.hk/w...