20/01/2018

Subject:Freedom of Information request - The operational data of the franchised bus companies (Case Ref: 2-4443039642)

Dear Kusy,

Thank you for your email to the Transport Department dated 19/01/2018. Please note that 1823 of the Government helps the Transport Department receive public enquiries and complaints via its e-mail box "[Transport Department request email]", telephone hotline "2804 2600" and fax hotline "2804 2652". We answer enquiries directly. For unresolved enquiries and complaints, we will refer them to the Department or other concerned bureaux and departments for action.

We have referred your case to the Transport Department. You will be informed of the outcome as soon as possible.

If you have any enquiries, please contact us.

Best regards,
Wing Hung Ip
Customer Service Officer
1823

Tel: 1823
Fax: 2760 1823
Email: [email address]

(For effective handling of your case, all our conversations may be recorded, irrespective of whether you dial in or we call you back.)

Dear Ms Lam,

I refer to your email dated 19.1.2018 requesting for the operational data
of franchised bus companies.  Your request is receiving our attention and
a reply will be given to you as soon as possible.

Meanwhile, you may note that case no. 17/18 is assigned to your request.
 Thank you.

Yours sincerely,

Miss Dorothy Chim
for Commissioner for Transport

Dear Ms Lam,

Further to our email below, we would like to inform you that we still need
more time to look into your request.  A final reply will be given to you
as soon as possible.

Your understanding in this matter is much appreciated.

Thank you.

Yours sincerely,

Miss Dorothy Chim
for Commissioner for Transport

Dear Ms LAM,

        I refer to your application on 19 January 2018 requesting for the
operational data (including the actual bus departure time of each bus of
all routes at the respective terminus on a daily basis, and the number of
frequency of all the routes on a daily basis in 2017) of The Kowloon Motor
Bus Company (1933) Limited (KMB), Citybus Limited (CTB) (Franchised for
the Hong Kong Island and Cross-harbour bus network), Citybus Limited (CTB)
(Franchised for Airport and North Lantau bus network), The New World First
Bus Services Limited (NWFB) and Long Win Bus Company Limited (LWB).

2.        The requested information is provided by individual franchised
bus operators to this department.  We have consulted the franchised bus
operators regarding your request and they disagreed to disclose the
relevant information.  Besides, we do not consider there is public
interest warranting the disclosure of the requested information at this
stage.  Therefore, we are unable to provide you with the requested
information based on the reason "Third party information" as set out in
para. 2.14(a) of the Code on Access to Information with details below -

        "Information held for, or provided by, a third party under an
explicit or implicit understanding that it would not be further disclosed.
 However, such information may be disclosed with the third party's
consent, or if the public                 interest in disclosure outweighs
any harm or prejudice that would result."

3.        Despite the above, you may wish to contact the respective bus
operator direct if you have further questions.  Below is the list of
contact:
       
        KMB/LWB:        [email address]
        CTB:                [email address]
        NWFB:        [email address]

4.        If you consider that this Department has not complied with the
Code in processing your request, you may ask for a review of this
situation by writing to the Commissioner of Transport at 41/F, Immigration
Tower, 7 Gloucester Road, Wan Chai.  Alternatively, you may raise the
matter with The Ombudsman whose address is -

        30/F, China Merchants Tower,
        Shun Tak Centre,
        168-200 Connaught Road Central
        Hong Kong
        Telephone: (852) 2629 0555
        Fax: (852) 2882 8149

5.        Should you have enquiry, please contact Miss Flora MA at 2399
2442.

Yours sincerely,

Ms Sunnie TANG
for Commissioner for Transport