因應疫情的嚴峻情況，1823現時只提供有限度服務，以便更集中處理與疫情及環境衛生有關的來電，其他來電的輪候時間可能會較長。此外，1823會暫停處理經電郵、手機應用程式、電子表格及短訊等途徑提交的查詢及投訴，直至另行通告為止。有關1823參與部門的資訊，請參閱相關的網頁及常見問題 (https://www.1823.gov.hk/tc) 。不便之處，敬請見諒。

In view of the severity of the epidemic, 1823 now provides only limited services and focuses on handling calls related to the epidemic and environmental hygiene, and the waiting time for other calls may be lengthened. In addition, 1823 will not handle enquiries and complaints from written channels such as email, mobile App, web form and SMS until further notice.
For information related to participating departments of 1823, please refer to the relevant websites and FAQs (https://www.1823.gov.hk/en). We apologise for any inconvenience caused.