Details of complaints made to Transport Complaints Unit 2019

要求成功

Dear Transport Department,

I am interested in machine-readable data on traffic complaints made to the Transport Complaints Unit for 2019. In particular, data should include date, time, location and nature of complaint, for each of the complaints handled by Transport Complaints Unit.

At present such data is aggregated and listed in the TCU quarterly report, and only loosely outlined by district. I would like to map such data at a more precise and refined level.

Please let me know how to proceed with this request.

Yours faithfully,

James Ockenden

28/10/2020

Subject: Freedom of Information request - Details of complaints made to Transport Complaints Unit 2019 (Case Ref: 3-6529090847)

Dear James,

Thank you for your email to the Transport Department dated 27/10/2020. Please note that 1823 of the Government helps the Transport Department receive public enquiries and complaints via its e-mail box "[Transport Department request email]", telephone hotline "2804 2600" and fax hotline "2804 2652".

We have referred your case to the Transport Department. You will be informed of the outcome as soon as possible.

If you have any enquiries, please contact us.

Best regards,
Chris Hung
Customer Service Officer
1823

Tel: 1823
Fax: 2760 1823
Email: [email address]

Service Disclaimer: www.1823.gov.hk/di.shtm
A new 1823 Online website has been launched. You can browse www.1823.gov.hk using computers or mobile devices to access the information on government services and 1823. The new website does not support 1823 Online mobile application and Tell me @ 1823 mobile application is not affected.

Dorothy Shuk Kwan CHIM, 運輸署

Dear Mr Ockenden,

I refer to your email dated 27.10.2020 below.

Please be informed that the Transport Complaints Unit (TCU) is under the
Transport and Housing Bureau (THB).  Therefore, the requested data on
traffic complaints received by the TCU is possessed by the THB, and the
Transport Department (TD) does not have the requested information.  If you
agree to let us transfer your request to the THB for processing and reply
direct, please reply to this email by 6 November 2020 to facilitate our
follow up action.

Thank you.

Yours sincerely,

Miss Dorothy Chim
for Commissioner for Transport

顯示引用部分

Dear Dorothy Shuk Kwan CHIM,

Yes please transfer to THB as suggested, thanks.

Yours sincerely,

James Ockenden

02/11/2020

Dear James,

Subject:Freedom of Information request - Details of complaints made to Transport Complaints Unit 2019 (Case Ref: 3-6529090847)

The Transport Department has reviewed the above case and informed that the matter should be referred to the Transport and Housing Bureau. We have transferred the case to the Transport and Housing Bureau for follow-up. You will be informed of the outcome as soon as possible.

If you have any enquiries, please contact us.

Best regards,
Valerie Yu
Customer Service Officer
1823

Tel: 1823
Fax: 2760 1823
Email: [email address]

Service Disclaimer: www.1823.gov.hk/di.shtm

Dear James Ockenden,

Thank you for your email dated 27 October 2020 to the Transport Department
which they subsequently referred to this Bureau for handling on 30 October
2020 with your consent.  We shall reply to you in due course.

Access to Information Officer
Transport Branch,
Transport and Housing Bureau

From:        James Ockenden <[FOI #518 email]>
To:        Dorothy Shuk Kwan CHIM <[email address]>
Date:        30.10.2020 19:07
Subject:        Re: Request for Access to Information (No. 281/20)

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Dear Dorothy Shuk Kwan CHIM,

Yes please transfer to THB as suggested, thanks.

Yours sincerely,

James Ockenden

顯示引用部分

07/11/2020

Dear James,

Subject:Freedom of Information request - Details of complaints made to Transport Complaints Unit 2019 (Case Ref: 3-6529090847)

Please be informed that your case has been acknowledged by the Transport and Housing Bureau. Appropriate follow up action will be taken.

If you have any enquiries, please contact us.

Best regards,
Valerie Yu
Customer Service Officer
1823

Tel: 1823
Fax: 2760 1823
Email: [email address]

Service Disclaimer: www.1823.gov.hk/di.shtm

1個附件

Dear Mr Ockenden,

        I refer to your request for information under the Code on Access
to Information (“the Code”) relating to machine-readable data on transport
complaints lodged with the Transport Complaints Unit (“TCU”) in 2019.

2.        Further to our interim reply on 6 November 2020, the information
requested (i.e. date, time, location and nature of complaints) is provided
in an Excel file attached to this email.
3.        Established under the Transport Advisory Committee, TCU receives
and handles complaints and suggestions from the public on transport
matters.  Upon receipt of complaints or suggestions, TCU will refer them
to relevant government departments or transport service operators for
follow-up actions as appropriate.  It is worth noting that TCU does not
have the statutory authority to carry out investigations into complaints
and suggestions received.

4.        Please note that some data relating to the location of a
complaint is recorded in Chinese, and thus the information is provided in
the form in which it exists.  In case there is no information about the
date, time and/or location of a complaint, the relevant cell in the Excel
file is left blank.  

5.        If you consider that this office has failed to properly apply
any of the provisions of the Code, you may ask for a review by writing to
us, or you may complain to The Ombudsman whose address is 30/F, China
Merchants Tower, Shun Tak Centre, 168-200 Connaught Road Central, Hong
Kong.

Access to Information Officer
Transport Branch,
Transport and Housing Bureau

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From:        THB Enquiry/THB/HKSARG
To:        "James Ockenden" <[FOI #518 email]>,
Date:        2020/11/06 下午 04:47
Subject:        Re: Freedom of Information request - Details of complaints
made to Transport Complaints Unit 2019

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Dear James Ockenden,

Thank you for your email dated 27 October 2020 to the Transport Department
which they subsequently referred to this Bureau for handling on 30 October
2020 with your consent.  We shall reply to you in due course.

Access to Information Officer
Transport Branch,
Transport and Housing Bureau

From:        James Ockenden <[FOI #518 email]>
To:        Dorothy Shuk Kwan CHIM <[email address]>
Date:        30.10.2020 19:07
Subject:        Re: Request for Access to Information (No. 281/20)

--------------------------------------------------------------------------

Dear Dorothy Shuk Kwan CHIM,

Yes please transfer to THB as suggested, thanks.

Yours sincerely,

James Ockenden

顯示引用部分