Record of complaints against restaurants

The request was partially successful.

Dear Food and Environmental Hygiene Department,

Can I have the record of complaints and the enforcement actions against restaurants in 2012-2017? Please state the date of the incident, name of the restaurant(s), address of the restaurant(s), type(s) and the detail of the complaints and the actions taken by the authority.

Yours faithfully,

kusy lam

Dear Food and Environmental Hygiene Department,

Regarding my request of " Record of complaints against restaurants", yet so far there is no response from the Buildings Department.

According to the Code of Access to Information, the authority should normally have responded promptly, "Where possible, information will be made available within ten days of receipt of a written request. If that is
not possible, the applicant will be so advised by an interim reply within ten days of receipt of the request."

I look forward to your reply soon.

Yours faithfully,

kusy lam

食物及衞生局

Our Ref.:        ( 6 ) in L/M (6050) to FEHD BAS 6-5/5/1
Tel. No.:         2867 5513
Fax No.:        2521 7261

Mr. / Ms. Kusy LAM
Email : [FOI #245 email]

Dear Mr. / Ms. LAM,
Application for Access to Information
        I refer to your application for access to information received on
22 January 2018, as well as your separate email received on 30 January
2018.

        We are processing your application and shall revert to you as soon
as possible.  For enquiries, please contact the undersigned at 2867 5513.

Yours sincerely,

(Mike WU)
for Director of Food and Environmental Hygiene

食物及衞生局

Our Ref.:        ( 8 ) in L/M (6050) to FEHD BAS 6-5/5/1
Tel. No.:         2867 5513
Fax No.:        2521 7261

Ms. Kusy LAM
Email : [FOI #245 email]

Dear Kusy,
Application for Access to Information
        I refer to your application for access to information received on
22 January 2018, your separate email received on 30 January 2018, and our
acknowledgement on 31 January 2018.

        As we are in progress of retrieving and reviewing the requested
information, we are unable to provide you with the information sought at
this stage.  Pursuant to paragraph 1.18 of the Code, you will be advised
further in relation to your request on or before 13 March 2018.

        We are processing your application and shall revert to you as soon
as possible.  For enquiries, please contact the undersigned at 2867 5513.

Yours sincerely,

(Mike WU)
for Director of Food and Environmental Hygiene

食物及衞生局

1 Attachment

Our Ref.:        ( 15 ) in L/M (6050) to FEHD BAS 6-5/5/1
Tel. No.:         2867 5513
Fax No.:        2521 7261

Ms. Kusy LAM
Email: [FOI #245 email]

Dear Kusy,
Application for Access to Information
                I refer to your request made under the Code on Access to
Information ("the Code") received on 22 January 2018 and your separate
email received on 30 January 2018, as well as our interim replies on 31
January and 9 February 2018. You requested for the following particulars
related to complaints and enforcement against restaurants in 2012 to 2017:

* date of the incident;
* name of the restaurants;
* address of the restaurants;
* types of the restaurants;
* detail of the complaints; and
* actions taken by the authority.

                Having regard to Para. 1.14 of the Code, the comprehensive
information that you requested does not exist in our record system. As an
alternative, we hoped the following information relevant to the request
can to a certain extent meet your requirement:

No. of complaints No. of prosecutions No. of prosecutions against
Year against food against licensed unlicensed restaurants
premises* restaurants
2012  22 072  2 648 3 109
2013  22 396  2 410 4 346
2014  20 374  1 662 3 328
2015  18 753  1 404 2 433
2016  13 511   1 245 1 778
2017  14 239  1 528 1 632

* There is no further breakdown by types of food premises

        Having regard to Para. 2.9(d) (Annex) of the Code on Access to
Information, we are not prepared to review or provide you with the
requested information. If you are not satisfied with the above decision,
you may ask the department to review the decision by writing to Director
of Food and Environmental Hygiene (Note 1) or complain to the Ombudsman
(Note 2).

       

        For enquiries about the regulation of food premises, please
contact Mr. CHAN Kar-chun, Chief Health Inspector (Hygiene), at 2867 5436.
 For general enquiries about access to information, please contact the
undersigned at 2867 5513.

Yours sincerely,

(Mike WU)
for Director of Food and Environmental Hygiene

Note 1: Our address is 44/F Queensway Government Offices, 66 Queensway,
Hong Kong.
Note 2: The address of the Ombudsman is 30/F, China Merchants Tower, Shun
Tak Centre, 168-200 Connaught Road Central, Hong Kong (Tel: 2629 0555;
Fax: 2882 8149).