Dear Pili,

We hereby acknowledge our receipt of your email related to your
application under the Code on Access to Information on 28 January and will
give you a reply later.
Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[索取資料要求電郵#961]>
To:        "FOI requests at Office of the Communications Authority"
<[通訊事務管理局辦公室供索取資料的電郵]>
Date:        28/01/2022 03:30 PM
Subject:        Freedom of Information request - Cases regarding complain
of wireless signal interference

--------------------------------------------------------------------------

Dear Office of the Communications Authority,

Cellular providers often uses signal interference as an excuse of poor
network quality. We request to have cases information of past complaints
to validate with providers's claims and raise public awareness of cellular
providers signal quality.

Please share data with following attributes:

* Case date
* Case initiator ( network user/ network provider )
* Provider
* Location
* Resolution: interference source not found; interference source located
but not removed;  interference source located and removed

Yours faithfully,

Pili Hu

-------------------------------------------------------------------

This is a request under the Code of Access to Information facilitated via
the accessinfo.hk website.

Please use this email address for all replies to this request:
[索取資料要求電郵#961]

Is [通訊事務管理局辦公室供索取資料的電郵] the wrong address for Freedom of Information requests
to Office of the Communications Authority? If so, please contact us using
this form:
[1]https://accessinfo.hk/en/change_request/...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Pili,

I refer to your application filed under the Code on Access to Information
on 28 January 2022.  We would like to inform you that we are still
following up the application and will send you a reply later.
Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[FOI #961 email]>
To:        "FOI requests at Office of the Communications Authority"
<[Office of the Communications Authority request email]>
Date:        28/01/2022 15:30
Subject:        Freedom of Information request - Cases regarding complain
of wireless signal interference

--------------------------------------------------------------------------

Dear Office of the Communications Authority,

Cellular providers often uses signal interference as an excuse of poor
network quality. We request to have cases information of past complaints
to validate with providers's claims and raise public awareness of cellular
providers signal quality.

Please share data with following attributes:

* Case date
* Case initiator ( network user/ network provider )
* Provider
* Location
* Resolution: interference source not found; interference source located
but not removed;  interference source located and removed

Yours faithfully,

Pili Hu

-------------------------------------------------------------------

This is a request under the Code of Access to Information facilitated via
the accessinfo.hk website.

Please use this email address for all replies to this request:
[FOI #961 email]

Is [Office of the Communications Authority request email] the wrong address for Freedom of Information requests
to Office of the Communications Authority? If so, please contact us using
this form:
[1]https://accessinfo.hk/en/change_request/...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Pili,

Thank you for your application under the Code on Access to Information
(the Code) dated 28 January 2022 seeking various information on local
Mobile Networks Operators (MNOs)’ radio interference reports.
In general, when subscribers of public mobile service encounter reception
problem, they should first report the cases to their subscribed MNOs for
assistance.  After the concerned MNO has conducted investigation into a
case, if it was suspected to be caused by external radio interference, the
MNO would report it to the Office of the Communications Authority (OFCA)
for handling of a suspected radio interference problem.  In accordance
with this general procedure, OFCA would not handle radio interference
reports related to public mobile services lodged directly by individual
users as the cases should be passed to MNOs for investigations in the
first instance.  
As regards the radio interference reports lodged by the MNOs, please note
that your requested information is the third party information provided by
MNOs to OFCA for the purpose of resolving radio interference problems they
encounter in providing their licensed telecommunications services.
 According to paragraph 2.14 of the Code (Third Party Information) and our
consultation with the MNOs concerned who all declined the release of such
information, we are unable to accede to your request for disclosure of the
concerned information.  
In addition, the requested information is commercially sensitive as any
malicious disclosure of it might harm the goodwill of the individual MNOs
in the telecommunications industry.  Hence, we are also unable to accede
to your request according to paragraph 2.16 of the Code (Business
Affairs).
Details of the Code can be found at the following hyperlink:
[1]https://www.access.gov.hk/en/codeonaccto...

If you consider that OFCA has failed to properly apply any of the
provisions of the Code (please refer to Paragraph 1.25 and 1.26 of the
Code), you may ask OFCA to review the case.  Alternatively, you may file a
complaint to the Ombudsman, with address and contact information as
follows:

30/F, China Merchants Tower
Shun Tak Centre
168-200 Connaught Road Central
Hong Kong

Telephone: 2629 0555
Fax: 2882 8149

Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[FOI #961 email]>
To:        "FOI requests at Office of the Communications Authority"
<[Office of the Communications Authority request email]>
Date:        28/01/2022 15:30
Subject:        Freedom of Information request - Cases regarding complain
of wireless signal interference

--------------------------------------------------------------------------

Dear Office of the Communications Authority,

Cellular providers often uses signal interference as an excuse of poor
network quality. We request to have cases information of past complaints
to validate with providers's claims and raise public awareness of cellular
providers signal quality.

Please share data with following attributes:

* Case date
* Case initiator ( network user/ network provider )
* Provider
* Location
* Resolution: interference source not found; interference source located
but not removed;  interference source located and removed

Yours faithfully,

Pili Hu

-------------------------------------------------------------------

This is a request under the Code of Access to Information facilitated via
the accessinfo.hk website.

Please use this email address for all replies to this request:
[FOI #961 email]

Is [Office of the Communications Authority request email] the wrong address for Freedom of Information requests
to Office of the Communications Authority? If so, please contact us using
this form:
[2]https://accessinfo.hk/en/change_request/...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[3]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Pili,

We hereby acknowledge our receipt of your email related to your
application under the Code on Access to Information on 25 February and
will give you a reply later.
Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[FOI #961 email]>
To:        "FOI requests at Office of the Communications Authority"
<[Office of the Communications Authority request email]>
Date:        25/02/2022 15:16
Subject:        Internal review of Freedom of Information request - Cases
regarding complain of wireless signal interference

--------------------------------------------------------------------------

Dear Office of the Communications Authority,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Office of the Communications
Authority's handling of my FOI request 'Cases regarding complain of
wireless signal interference'.

Given the previous request was said to concern MNO's "commercial secret",
I'd like to trim down the requested information as follows:

* Case date
* Location
* Resolution from OFCA: interference source not found; interference source
located but not removed; interference source located and removed

Above information is all OFCA's own data, not a 3rd party data. Also note
that, in the case of a signal interference, not only MNOs but also mobile
users are affected. Towards this end, we consider the interference
information of public interest and shall be opened. As citizens, we have
the right to know where in Hong Kong such complaints are common and also
fully understand the resolution ratio of those investigations.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://accessinfo.hk/en/request/cases_r...

Yours faithfully,

Pili Hu

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #961 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Pili,

I refer to your application filed under the Code on Access to Information
on 25 February 2022.  We would like to inform you that we are still
following up the application and will send you a reply later.
Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[FOI #961 email]>
To:        "FOI requests at Office of the Communications Authority"
<[Office of the Communications Authority request email]>
Date:        25/02/2022 15:16
Subject:        Internal review of Freedom of Information request - Cases
regarding complain of wireless signal interference

--------------------------------------------------------------------------

Dear Office of the Communications Authority,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Office of the Communications
Authority's handling of my FOI request 'Cases regarding complain of
wireless signal interference'.

Given the previous request was said to concern MNO's "commercial secret",
I'd like to trim down the requested information as follows:

* Case date
* Location
* Resolution from OFCA: interference source not found; interference source
located but not removed; interference source located and removed

Above information is all OFCA's own data, not a 3rd party data. Also note
that, in the case of a signal interference, not only MNOs but also mobile
users are affected. Towards this end, we consider the interference
information of public interest and shall be opened. As citizens, we have
the right to know where in Hong Kong such complaints are common and also
fully understand the resolution ratio of those investigations.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://accessinfo.hk/en/request/cases_r...

Yours faithfully,

Pili Hu

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #961 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Pili,

Thank you for your email dated 25 February 2022 making a revised request
under the Code on Access to Information (the Code) in relation to cases of
radio signal interference received by OFCA in relation to mobile services.
 

Having reviewed your latest request in accordance with the provisions
under the Code,  we enclose the requested information for 2021 as per the
file attached.  

Regarding the above radio interference cases received by OFCA, we would
like to point out that radio interference signals in general have random
or intermittent occurrence affecting a certain frequency band and area
only.  Since the local mobile network operators are using radio spectrum
in multiple frequency bands to provide services and each of them is
operating a network of numerous radio base stations with overlapping
service coverage, the presence of any radio interference signal in a
certain frequency band and area does not necessarily imply any adverse
impact on the mobile services concerned.  

Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[FOI #961 email]>
To:        "FOI requests at Office of the Communications Authority"
<[Office of the Communications Authority request email]>
Date:        25/02/2022 03:16 PM
Subject:        Internal review of Freedom of Information request - Cases
regarding complain of wireless signal interference

--------------------------------------------------------------------------

Dear Office of the Communications Authority,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Office of the Communications
Authority's handling of my FOI request 'Cases regarding complain of
wireless signal interference'.

Given the previous request was said to concern MNO's "commercial secret",
I'd like to trim down the requested information as follows:

* Case date
* Location
* Resolution from OFCA: interference source not found; interference source
located but not removed; interference source located and removed

Above information is all OFCA's own data, not a 3rd party data. Also note
that, in the case of a signal interference, not only MNOs but also mobile
users are affected. Towards this end, we consider the interference
information of public interest and shall be opened. As citizens, we have
the right to know where in Hong Kong such complaints are common and also
fully understand the resolution ratio of those investigations.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://accessinfo.hk/en/request/cases_r...

Yours faithfully,

Pili Hu

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #961 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Pili,

We hereby acknowledge our receipt of your email related to your
application under the Code on Access to Information on 18 March and will
give you a reply later.
Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[索取資料要求電郵#961]>
To:        "FOI requests at Office of the Communications Authority"
<[通訊事務管理局辦公室供索取資料的電郵]>
Date:        18/03/2022 13:34
Subject:        Internal review of Freedom of Information request - Cases
regarding complain of wireless signal interference

--------------------------------------------------------------------------

Dear Office of the Communications Authority,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Office of the Communications
Authority's handling of my FOI request 'Cases regarding complain of
wireless signal interference'.

The information attached on Mar 17 email is well received. We highly
appreciated AIO's revised response to the case and the 2021 data provided.
Since this is already Mar 18, 2022, we would like to request Jan and Feb
2022 data in the same format.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://accessinfo.hk/en/request/cases_r...

Yours faithfully,

Pili Hu

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[索取資料要求電郵#961]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Pili,

I refer to your application filed under the Code on Access to Information
on 18 March 2022.  We would like to inform you that we are still following
up the application and will send you a reply later.
Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[FOI #961 email]>
To:        "FOI requests at Office of the Communications Authority"
<[Office of the Communications Authority request email]>
Date:        18/03/2022 01:34 PM
Subject:        Internal review of Freedom of Information request - Cases
regarding complain of wireless signal interference

--------------------------------------------------------------------------

Dear Office of the Communications Authority,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Office of the Communications
Authority's handling of my FOI request 'Cases regarding complain of
wireless signal interference'.

The information attached on Mar 17 email is well received. We highly
appreciated AIO's revised response to the case and the 2021 data provided.
Since this is already Mar 18, 2022, we would like to request Jan and Feb
2022 data in the same format.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://accessinfo.hk/en/request/cases_r...

Yours faithfully,

Pili Hu

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #961 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Pili,

I refer to your email dated 18 March 2022 making a further request under
the Code on Access to Information in relation to cases of radio signal
interference received by OFCA in relation to mobile services within
January and February 2022.

Due to the epidemic of COVID-19 and special work arrangement of the
Government commencing earlier this year, only urgent reports of radio
interference to essential radiocommunications services are handled during
the above period.  The requested information is enclosed as per the file
attached.

Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[FOI #961 email]>
To:        "FOI requests at Office of the Communications Authority"
<[Office of the Communications Authority request email]>
Date:        18/03/2022 01:34 PM
Subject:        Internal review of Freedom of Information request - Cases
regarding complain of wireless signal interference

--------------------------------------------------------------------------

Dear Office of the Communications Authority,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Office of the Communications
Authority's handling of my FOI request 'Cases regarding complain of
wireless signal interference'.

The information attached on Mar 17 email is well received. We highly
appreciated AIO's revised response to the case and the 2021 data provided.
Since this is already Mar 18, 2022, we would like to request Jan and Feb
2022 data in the same format.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://accessinfo.hk/en/request/cases_r...

Yours faithfully,

Pili Hu

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #961 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://accessinfo.hk/en/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Pili,

We hereby acknowledge our receipt of your email related to your
application under the Code on Access to Information on 31 March and will
give you a reply later.
Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[FOI #961 email]>
To:        "AIO" <[Office of the Communications Authority request email]>
Date:        31/03/2022 21:55
Subject:        Re: Internal review of Freedom of Information request -
Cases regarding complain of wireless signal interference

--------------------------------------------------------------------------

Dear AIO,

Thanks for your reply and the data for Jan / Feb 2022. Given that there is
only one entry in the file attached in Mar 31 email, we would like to
clarify does that mean 1) only one request was received during Jan & Feb
2022? 2) more than one requests were received during Jan & Feb 2022, but
only one request was handled as of this writing?

In the case of scenario 2), we would like to request data in the same
format covering all cases, i.e. <date>, <location>, <resolution>, with
<resolution> column being marked as "WIP" if the request was received but
yet to be handled. Understand the impact of 5th wave COVID situation in
Hong Kong and the WIP cases may take longer time for OFCA to investigate.
It is still of public interest to understand if number of RFI reports were
changing by time and by location.

Highly appreciate the responses so far and look forward to your
clarification of the above and / or supplemental information.

Yours sincerely,

Pili Hu

show quoted sections

Dear Pili,

I refer to your application filed under the Code on Access to Information
on 31 March 2022.  We would like to inform you that we are still following
up the application and will send you a reply later.
Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[FOI #961 email]>
To:        "AIO" <[Office of the Communications Authority request email]>
Date:        31/03/2022 21:55
Subject:        Re: Internal review of Freedom of Information request -
Cases regarding complain of wireless signal interference

--------------------------------------------------------------------------

Dear AIO,

Thanks for your reply and the data for Jan / Feb 2022. Given that there is
only one entry in the file attached in Mar 31 email, we would like to
clarify does that mean 1) only one request was received during Jan & Feb
2022? 2) more than one requests were received during Jan & Feb 2022, but
only one request was handled as of this writing?

In the case of scenario 2), we would like to request data in the same
format covering all cases, i.e. <date>, <location>, <resolution>, with
<resolution> column being marked as "WIP" if the request was received but
yet to be handled. Understand the impact of 5th wave COVID situation in
Hong Kong and the WIP cases may take longer time for OFCA to investigate.
It is still of public interest to understand if number of RFI reports were
changing by time and by location.

Highly appreciate the responses so far and look forward to your
clarification of the above and / or supplemental information.

Yours sincerely,

Pili Hu

show quoted sections

Dear Pili,

I refer to your email dated 31 March 2022 on the captioned matter.  

We wish to clarify that we handled one case concerning radio interference
to mobile services in January and February 2022 for the reason explained
in our email of 31 March 2022.  

We note that you have now changed your request for information under the
Code of  Access to Information ("Code") to seek for information on
interference cases received by OFCA with (a) date, (b) location, and (c)
resolution including "Work In Progress (WIP)".   In this regard, you are
actually seeking for information of all radio interference reports lodged
by mobile network operators (MNOs), rather than only those cases
investigated by OFCA.   As already explained in our email dated 17
February 2022, all MNOs concerned had declined the release of such
information which is commercially sensitive.  We would therefore reiterate
that, according to paragraph [1]2.14 (Third Party Information) and
paragraph [2]2.16 (Business Affairs) of the Code, we are unable to accede
to your latest request.  

If you consider that the Office of the Communications Authority has failed
to properly apply any of the provisions of the Code, you may file a
complaint to the Ombudsman, with address and contact information as
follows:

30/F, China Merchants Tower
Shun Tak Centre
168-200 Connaught Road Central
Hong Kong

Telephone: 2629 0555
Fax: 2882 8149

Regards,
Petrina Wong
Access to Information Officer
Office of the Communications Authority

From:        "Pili Hu" <[FOI #961 email]>
To:        "AIO" <[Office of the Communications Authority request email]>
Date:        31/03/2022 09:55 PM
Subject:        Re: Internal review of Freedom of Information request -
Cases regarding complain of wireless signal interference

--------------------------------------------------------------------------

Dear AIO,

Thanks for your reply and the data for Jan / Feb 2022. Given that there is
only one entry in the file attached in Mar 31 email, we would like to
clarify does that mean 1) only one request was received during Jan & Feb
2022? 2) more than one requests were received during Jan & Feb 2022, but
only one request was handled as of this writing?

In the case of scenario 2), we would like to request data in the same
format covering all cases, i.e. <date>, <location>, <resolution>, with
<resolution> column being marked as "WIP" if the request was received but
yet to be handled. Understand the impact of 5th wave COVID situation in
Hong Kong and the WIP cases may take longer time for OFCA to investigate.
It is still of public interest to understand if number of RFI reports were
changing by time and by location.

Highly appreciate the responses so far and look forward to your
clarification of the above and / or supplemental information.

Yours sincerely,

Pili Hu

show quoted sections