This is to acknowledge receipt of your email. We shall reply to you, where
appropriate, as soon as possible. 本署已收到你的電郵。如有需要，本署會盡快
作出回覆。 [The above is a computer generated auto-reply.] [以上為電腦自動
發出的信息。] Home Affairs Department 民政事務總署

Dear Sir/Madam,

 

We acknowledge receipt of your email dated 29 November 2025 to the Home
Affairs Department regarding District Services and Community Care Teams. 
We are following up on your enquiry and will reply to you in due course.

 

Home Affairs Department

 

-----Original Message-----
From: [1][FOI #1554 email]
<[2][FOI #1554 email]>
Sent: Saturday, November 29, 2025 4:49 PM
To: PESS HADGEN HAD/HAD <[3][Home Affairs Department Headquarters request email]>
Subject: Freedom of Information request - Information regarding District
Services and Community Care Teams

Dear Home Affairs Department Headquarters,

Pursuant to the Code on Access to Information, I am writing to request the
following records regarding the operation and monitoring of the District
Services and Community Care Teams (關愛隊).

I would like to request copies of the following documents:
- Financial Reports: Copies of the expenditure reports or reimbursement
claims submitted to the Home Affairs Department by the Care Teams in the
Yau Tong and Sham Shui Po District for the period of 2024.

- KPI Progress Reports: The regular progress reports submitted by the
aforementioned Care Teams to the District Office, detailing their progress
in meeting the Key Performance Indicators (KPIs) set out in their service
agreements.

- Service Logs: Records or summaries showing the actual number of "home
visits" and "community services" conducted versus the targets set,
specifically distinguishing between work done by official members and
non-member volunteers.

- Meeting Minutes: Any minutes of meetings held between the District
Office and the Care Teams regarding the monitoring of their performance.

If the documents contain personal data (such as names of beneficiaries),
please feel free to redact such personal information. However, I request
that the operational data, financial figures, and organizational names
remain visible as they involve the use of public funds.

If you are unable to release the full documents, please provide a summary
or a redacted version. If this request is denied in whole or in part,
please cite the specific paragraph of the Code on Access to Information
under which the exemption is claimed as we've consulted that those
information shell be made public.

I would prefer to receive these records in digital format via email.

Yours faithfully,

Anson Chung L Y

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requests to Home Affairs Department Headquarters? If so, please contact us
using this form:
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Dear Sir/ Madam,

 

Re: Information request under the Code on Access to Information

 

                We refer to your emails dated 29 November 2025 and 10
December 2025 regarding your request for information of Care Teams in the
Yau Tong and Sham Shui Po District to this Department for the period of
2024 under the Code on Access to Information (“the Code”).

 

2.             Upon the completion of the first term of services, Care
Teams are required to prepare their work reports after the completion of
their service agreements. HAD and the District Offices will consolidate
the reports of the Care Teams in the first term of services and let the
public know their achievements.  Pursuant to paragraph 2.17 of the Code,
given that the requested information is still under preparation and is
scheduled for future release, we are not able to provide the requested
information at this juncture.

 

3.             As for the request for records of work done by Care Team
members and volunteers and minutes of meetings among District Offices and
Care Teams, Home Affairs Department and the relevant District Offices do
not possess such records.  This request could not be acceded to by virtue
of paragraph 1.14 of the Code.

 

4.             If you have any enquiries regarding this reply, please
email to our department at [1][Home Affairs Department Headquarters request email].  If you are not satisfied
with the review outcome, you may lodge a complaint with the Office of The
Ombudsman, whose contact details are as follows-

 

 

Address : 30/F, China Merchants Tower
    Shun Tak Centre
    168-200 Connaught Road Central
    Hong Kong
     
Telephone : 2629 0555
Fax No. : 2882 8149

 

 

Your sincerely,

 

(Ms. Tracy TANG)

for Director of Home Affairs

 

 

 

-----Original Message-----
From: [2][FOI #1554 email]
<[3][FOI #1554 email]>
Sent: Wednesday, December 10, 2025 2:45 PM
To: Care Teams HQ/HAD <[4][email address]>
Subject: Re: Freedom of Information request - Information regarding
District Services and Community Care Teams

Dear Care Teams HQ/HAD,

According to 2.10 of the Guidelines on the Interpretation and Application
of the Code on Access to Information, departments are required to provide
the requested information within 10 calendar days. The deadline for this
response was 09 December 2025.

To date, I have not received the requested records, nor have I received a
formal notification explaining why the information could not be provided
within the standard timeframe as required by the Code.

Please advise immediately on the status of my application and provide a
specific date by which the records will be released.

If you are unable to release the documents immediately, please treat this
email as a request for an explanation regarding the delay in accordance
with the Code.

Yours sincerely,

Anson Chung L Y

-----Original Message-----

Dear Sir/Madam,

  

 We acknowledge receipt of your email dated 29 November 2025 to the Home
 Affairs Department regarding District Services and Community Care Teams. 
 We are following up on your enquiry and will reply to you in due course.

  

 Home Affairs Department

  

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[5][FOI #1554 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://accessinfo.hk/help/officers

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
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2. mailto:[FOI #1554 email]
3. mailto:[FOI #1554 email]
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5. mailto:[FOI #1554 email]
6. https://accessinfo.hk/help/officers

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