Request for information under the Code on Access to Information — 1823 operating cost and cost per case
HK Code on Access to Information Deadlines
部門應在10個曆日內回覆（截止日期：2026年10月15日 16:06）
Interim reply (10 days): 15 Oct 2026
Target response (21 days): 26 Oct 2026
Maximum (51 days): 25 Nov 2026
Days elapsed: 0
Dear Sir/Madam,
I am writing under the Code on Access to Information about the 1823 complaint channel. No cost-per-case series is published, so the service's efficiency claims cannot be independently checked. For each of the last three financial years — 2023-24, 2024-25 and 2025-26:
1. What was the total operating cost of 1823, and the cost per case, and how are staff hours recorded by channel and by case type?
Scope limiter: if the full period is unavailable, please provide the most recent available quarterly data. If you refuse any part of this request, please state the provision of the Code on Access to Information relied on.
Yours faithfully,
I . S . Chan