Innovation, Technology and Industry Bureau Digital Policy Office

A public authority

13 requests
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Request for information under the Code on Access to Information — before-and-after data for the AI functions already in use by 1823
Response by Innovation, Technology and Industry Bureau Digital Policy Office to CHEN Zhengxian on .

Partially successful

30/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under the Code on...
Request for information under the Code on Access to Information — follow-up of 1823 telephone enquiries not resolved at first call
Response by Innovation, Technology and Industry Bureau Digital Policy Office to CHEN Zhengxian on .

Successful

30/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code on...
Request for information under the Code on Access to Information — technology, contractors and accuracy of 1823's telephone system and the Call Assistant
Response by Innovation, Technology and Industry Bureau Digital Policy Office to CHEN Zhengxian on .

Partially successful

30/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code on...
Request for information under the Code on Access to Information — plan to expand AI in 1823 enquiry handling and the key performance indicators of the four 2026 AI projects
Response by Innovation, Technology and Industry Bureau Digital Policy Office to CHEN Zhengxian on .

Partially successful

30/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under the Code on...
Request for information under the Code on Access to Information — 1823 call answering rate: definition, target and quarterly figures
Response by Innovation, Technology and Industry Bureau Digital Policy Office to CHEN Zhengxian on .

Partially successful

30/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under the Code on...
Request for Information under the Code on Access to Information regarding 1823 System AI Upgrades
Response by Innovation, Technology and Industry Bureau Digital Policy Office to Mandy Fong on .

Response time exceeded 21 calendar days.

04/11/2026 Dear Sir/Madam, I refer to your email dated 16 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code on...
Request for Information under the Code on Access to Information regarding 1823 System Infrastructure
Response by Innovation, Technology and Industry Bureau Digital Policy Office to Mandy Fong on .

Response time exceeded 21 calendar days.

04/11/2026 Dear Sir/Madam, I refer to your email dated 16 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code on...
Request for information under the Code on Access to Information — implementation of the lead department mechanism for cross-departmental complaints under 1823
Response by Innovation, Technology and Industry Bureau Digital Policy Office to XIAN Hiu Yu on .

Interim reply received, awaiting final response.

27/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code o...
Request for information under the Code on Access to Information — powers of the Task Force on District Governance in regards to 1823 complaints
Response by Innovation, Technology and Industry Bureau Digital Policy Office to XIAN Hiu Yu on .

Interim reply received, awaiting final response.

27/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code o...
Request for information under the Code on Access to Information — guidelines under Recommendation 2 of the Ombudsman's report and criteria for escalating 1823 complaint case
Response by Innovation, Technology and Industry Bureau Digital Policy Office to XIAN Hiu Yu on .

Interim reply received, awaiting final response.

27/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code o...
Request for information under the Code on Access to Information — processing time limit and closure criteria for escalated cases of 1823
Response by Innovation, Technology and Industry Bureau Digital Policy Office to XIAN Hiu Yu on .

Interim reply received, awaiting final response.

27/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code on...
Request for information under the Code on Access to Information — complaint cases of 1823 escalated to a District Officer or the Task Force on District Governance
Response by Innovation, Technology and Industry Bureau Digital Policy Office to XIAN Hiu Yu on .

Interim reply received, awaiting final response.

27/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code o...
Request for information under the Code on Access to Information — 1823 escalation mechanism: when it may be activated and who decides
Response by Innovation, Technology and Industry Bureau Digital Policy Office to XIAN Hiu Yu on .

Interim reply received, awaiting final response.

27/10/2026 Dear Sir/Madam, I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code on...

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