Request for information under the Code on Access to Information — complaint cases of 1823 escalated to a District Officer or the Task Force on District Governance
Dear Innovation, Technology and Industry Bureau Digital Policy Office,
I am writing under the Code on Access to Information about the cases escalated under the 1823 escalation mechanism referred to in the Ombudsman's report of 7 March 2024.
1. Please provide, for each year since the mechanism began, the number of cases escalated to a District Officer and the number escalated to the Task Force on District Governance.
2. Please state in how many of those cases an outcome was recorded.
3. Please state in how many of those cases the outcome was sent to the complainant.
If any part of this request is refused, please state the provision of the Code on Access to Information relied on.
Yours faithfully,
XIAN Hiu Yu
We acknowledge receipt of your e-mail. Thank you. (The above is generated
by an auto-reply program.) Best Regards, Digital Policy Office 本辦公室已
接獲您的電郵，內容備悉。 (以上為電腦自動發出的訊息。) 數字政策辦公室
12/10/2026
Dear Sir/Madam,
Subject: Access to Information request - Request for information under the Code on Access to Information — complaint cases of 1823 escalated to a District Officer or the Task Force on District Governance (Case Ref: 3-9787186680)
Thank you for your email to the Digital Policy Office (DPO) dated 11/10/2026. Please note that DPO requested 1823 to follow.
For the issue(s) related to 1823, we have passed your correspondence to the management team of 1823 for follow-up. You will be informed of the result once it is available.
If you have any questions about this reply, please contact us.
Best regards,
Silvia Chan
Customer Service Supervisor
1823
Contact Us: www.1823.gov.hk/en/about-us/contact-us
Service Disclaimer: www.1823.gov.hk/en/di.shtm
16/10/2026
Dear Sir/Madam,
Subject: Access to Information request - Request for information under the Code on Access to Information — complaint cases of 1823 escalated to a District Officer or the Task Force on District Governance (Case Ref: 3-9787186680)
Regarding your above case, as 1823 requires more time to handle it, we cannot provide you with a substantive reply at this stage. Once the case is completed, you will be informed of the outcome as soon as possible.
If you have any questions about this reply, please contact us.
Best regards,
Franky Chung
Customer Service Supervisor
1823
Case Status Enquiry: www.1823.gov.hk/portal/en/login
Contact Us: www.1823.gov.hk/en/about-us/contact-us
Service Disclaimer: www.1823.gov.hk/en/di.shtm
27/10/2026
Dear Sir/Madam,
I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code on Access to Information. Our response is as follows:
The current 1823 complaint escalation mechanism took effect on 23 October 2024. Since the mechanism was introduced, two cases were referred to the relevant District Officer (DO) of the Home Affairs Department for a decision, one in 2025 and the other in 2026. No cases were referred to the Chairman of Task Force on District Governance for a ruling.
Both cases referred to DO were resolved. The outcome of the case in 2026 was delivered to the complainant; whereas the outcome for the case in 2025 could not be conveyed to the complainant as the complainant did not provide his/her contact information to 1823.
Best regards,
Eddie Li
Assistant Manager
1823
Case Status Enquiry: www.1823.gov.hk/portal/en/login
Contact Us: www.1823.gov.hk/en/about-us/contact-us
Service Disclaimer: www.1823.gov.hk/en/di.shtm