Request for information under the Code on Access to Information — powers of the Task Force on District Governance in regards to 1823 complaints
Dear Innovation, Technology and Industry Bureau Digital Policy Office,
I am writing under the Code on Access to Information about the Task Force on District Governance regarding the 1823 complaint cases.
1. Please state whether the Task Force may direct a department to take responsibility for and resolve a case in 1823.
2. Please state whether the Task Force may allocate resources across departments to deal the complaint cases.
3. Please provide the document that gives the Task Force those powers, and state the source of its authority.
If the document is not held in the form described, please provide the nearest equivalent record and its title and date. If any part of this request is refused, please state the provision of the Code on Access to Information relied on.
Yours faithfully,
XIAN Hiu Yu
We acknowledge receipt of your e-mail. Thank you. (The above is generated
by an auto-reply program.) Best Regards, Digital Policy Office 本辦公室已
接獲您的電郵，內容備悉。 (以上為電腦自動發出的訊息。) 數字政策辦公室
12/10/2026
Dear Sir/Madam,
Subject: Access to Information request - Request for information under the Code on Access to Information — powers of the Task Force on District Governance in regards to 1823 complaints (Case Ref: 3-9787186851)
Thank you for your email to the Digital Policy Office (DPO) dated 12/10/2026. Please note that DPO requested 1823 to follow.
For the issue(s) related to 1823, we have passed your correspondence to the management team of 1823 for follow-up. You will be informed of the result once it is available.
If you have any questions about this reply, please contact us.
Best regards,
Silvia Chan
Customer Service Supervisor
1823
Contact Us: www.1823.gov.hk/en/about-us/contact-us
Service Disclaimer: www.1823.gov.hk/en/di.shtm
16/10/2026
Dear Sir/Madam,
Subject: Access to Information request - Request for information under the Code on Access to Information — powers of the Task Force on District Governance in regards to 1823 complaints (Case Ref: 3-9787186851)
Regarding your above case, as 1823 requires more time to handle it, we cannot provide you with a substantive reply at this stage. Once the case is completed, you will be informed of the outcome as soon as possible.
If you have any questions about this reply, please contact us.
Best regards,
Franky Chung
Customer Service Supervisor
1823
Case Status Enquiry: www.1823.gov.hk/portal/en/login
Contact Us: www.1823.gov.hk/en/about-us/contact-us
Service Disclaimer: www.1823.gov.hk/en/di.shtm
27/10/2026
Dear Sir/Madam,
I refer to your email dated 11 October 2026 to the Digital Policy Office, requesting information on 1823 under The Code on Access to Information. Our response is as follows:
General Circular No. 7/2024 (the Circular) issued by Director of Administration sets out the general procedures for bureau/departments on complaint handling. 1823 does not maintain information regarding resources allocation from the Task Force on District Governance (TFDG) on complaint handling. In accordance with the Circular, if two bureaux/departments (B/Ds) consider that they are not the right parties to take up a complaint concerning district issues, 1823 will seek the assistance of the relevant District Officer (DO) of the Home Affairs Department within the next calendar day. The relevant DO will take a view within five calendar days as to which B/D should take charge of the complaint and inform 1823 for re-assignment of the case. If in doubt, the DO will submit the case, together with the information provided by the two B/Ds and his/her recommendations, no later than the next calendar day of the five-calendar day period to the Deputy Chief Secretary for Administration (DCS) for steer and ruling as the Chairman of TFDG. The decisions of DO or DCS shall be final.
Best regards,
Eddie Li
Assistant Manager
1823
Case Status Enquiry: www.1823.gov.hk/portal/en/login
Contact Us: www.1823.gov.hk/en/about-us/contact-us
Service Disclaimer: www.1823.gov.hk/en/di. ...