Complaints made against the Immigration Department: 2010- 2020
Dear Immigration Department,
I am writing to request the following information:
(1) The number of complaints received by the Immigration Department each year from 2010 – 2020
(2) For (1), a further breakdown of the nature of the complaint (e.g. excessive use of force, verbal abuse, strip search, cavity search, unlawful detention, abuse of authority, maltreatment and other categories as appropriate) and the outcome of the complaint (e.g. substantiated, withdrawn and other categories as appropriate)
Thank you very much for your assistance.
Kind Regards,
Rachel Li
Our ref. : ImmD RM/6-5/10/2021/202(R)
Dear Ms Li,
I refer to you your application for access to information submitted on 13
April2021.
As time is required to gather information from various parties, pursuant
to paragraph 1.16 of the Code, you will be advised further in relation to
your request on or before 3 May 2021.
Thank you for your kind attention.
Regards,
LEUNG Noel
for Director of Immigration
To learn more about the application requirements and procedures of the
most frequently used services provided by the Hong Kong Immigration
Department, you are welcome to visit the Easy Access Playlist at Hong Kong
Immigration Department [1]YouTube Channel. The concerned video clips have
Cantonese voice-over supplemented by Chinese or English subtitles.
--------------------------------------------------------------------------
<Important Notice>
In processing your enquiry, collection of personal data may be required.
Personal data so collected will be transferred to the relevant sections of
the Immigration Department for follow up actions. The provision of
personal data is voluntary. If you do not provide such data, we may not be
able to process your enquiry. You have the right to request access to or
correction of your personal data as provided, and the request should be
addressed to : Chief Immigration Officer (Information and Liaison)
Immigration Tower, 7 Gloucester Road, Wanchai, Hong Kong. You may also
browse information relating to the ��Statement of Privacy Policy and
Practice�� of the Immigration Department in our Homepage at
http://www.immd.gov.hk/ehtml/statement.htm
This e-mail message (together with any attachments) is for the designated
recipient only. It may contain information that is privileged for the
designated recipient. If you are not the intended recipient, you are
hereby notified that any use, retention, disclosure, copying, printing,
forwarding or dissemination of the message is strictly prohibited. If you
have received the message in error, please erase all copies of the message
(including attachments) from your system and notify us immediately.
References
Visible links
1. https://www.youtube.com/playlist?list=PL...
Our ref. : ImmD RM/6-5/10/2021/202(R)
Dear Ms Li,
I refer to your application for access to information submitted on 13
April 2021.
As time is required to gather information from various parties, pursuant
to paragraph 1.16 of the Code, you will be advised further in relation to
your request on or before 3 May 2021.
Thank you for your kind attention.
Regards,
LEUNG Noel
for Director of Immigration
To learn more about the application requirements and procedures of the
most frequently used services provided by the Hong Kong Immigration
Department, you are welcome to visit the Easy Access Playlist at Hong Kong
Immigration Department [1]YouTube Channel. The concerned video clips have
Cantonese voice-over supplemented by Chinese or English subtitles.
--------------------------------------------------------------------------
<Important Notice>
In processing your enquiry, collection of personal data may be required.
Personal data so collected will be transferred to the relevant sections of
the Immigration Department for follow up actions. The provision of
personal data is voluntary. If you do not provide such data, we may not be
able to process your enquiry. You have the right to request access to or
correction of your personal data as provided, and the request should be
addressed to : Chief Immigration Officer (Information and Liaison)
Immigration Tower, 7 Gloucester Road, Wanchai, Hong Kong. You may also
browse information relating to the ��Statement of Privacy Policy and
Practice�� of the Immigration Department in our Homepage at
http://www.immd.gov.hk/ehtml/statement.htm
This e-mail message (together with any attachments) is for the designated
recipient only. It may contain information that is privileged for the
designated recipient. If you are not the intended recipient, you are
hereby notified that any use, retention, disclosure, copying, printing,
forwarding or dissemination of the message is strictly prohibited. If you
have received the message in error, please erase all copies of the message
(including attachments) from your system and notify us immediately.
References
Visible links
1. https://www.youtube.com/playlist?list=PL...
Our ref. : ImmD RM/6-5/10/2021/202(R)
Dear Ms Rachel Li,
I refer to your application for access to information submitted on 13
April 2021 and our interim reply of 22 April 2021. I hereby provide you
the following information.
1. The number of complaints received by the Immigration Department each
year from 2010 – 2020
The numbers of complaints made to the Department are tabulated below for
reference:
+------------------------------------------------------------------------+
| Year | No. of complaints |
|-------------------------+----------------------------------------------|
| 2010 | 57 |
|-------------------------+----------------------------------------------|
| 2011 | 59 |
|-------------------------+----------------------------------------------|
| 2012 | 38 |
|-------------------------+----------------------------------------------|
| 2013 | 32 |
|-------------------------+----------------------------------------------|
| 2014 | 24 |
|-------------------------+----------------------------------------------|
| 2015 | 18 |
|-------------------------+----------------------------------------------|
| 2016 | 13 |
|-------------------------+----------------------------------------------|
| 2017 | 8 |
|-------------------------+----------------------------------------------|
| 2018 | 8 |
|-------------------------+----------------------------------------------|
| 2019 | 9 |
|-------------------------+----------------------------------------------|
| 2020 | 5 |
+------------------------------------------------------------------------+
2. For (1), a further breakdown of the nature of the complaint (e.g.
excessive use of force, verbal abuse, strip search, cavity search,
unlawful detention, abuse of authority, maltreatment and other categories
as appropriate) and the outcome of the complaint (e.g. substantiated,
withdrawn and other categories as appropriate).
As regards the figures provided in item 1, while a breakdown of the
complaints by your requested case nature is not maintained, the outcomes
of the complaints are set out below:
+------------------------------------------------------------------------+
| No. of complaints made to the Department |
|------------------------------------------------------------------------|
| Year | Total | Outcome |
| | |---------------------------------------|
| | | Justified | Not justified |
|---------------+----------------+------------------+--------------------|
| 2010 | 57 | 14 | 43 |
|---------------+----------------+------------------+--------------------|
| 2011 | 59 | 15 | 44 |
|---------------+----------------+------------------+--------------------|
| 2012 | 38 | 9 | 29 |
|---------------+----------------+------------------+--------------------|
| 2013 | 32 | 12 | 20 |
|---------------+----------------+------------------+--------------------|
| 2014 | 24 | 11 | 13 |
|---------------+----------------+------------------+--------------------|
| 2015 | 18 | 3 | 15 |
|---------------+----------------+------------------+--------------------|
| 2016 | 13 | 7 | 6 |
|---------------+----------------+------------------+--------------------|
| 2017 | 8 | 3 | 5 |
|---------------+----------------+------------------+--------------------|
| 2018 | 8 | 3 | 5 |
|---------------+----------------+------------------+--------------------|
| 2019 | 9 | 5 | 4 |
|---------------+----------------+------------------+--------------------|
| 2020 | 5 | 2 | 3 |
+------------------------------------------------------------------------+
Apart from the figures under item 1, the numbers of complaints received in
relation to immigration detention are also tabulated below for reference:
+------------------------------------------------------------------------+
| Year | No. of complaints |
|-------------------------+----------------------------------------------|
| 2010 | 0 |
|-------------------------+----------------------------------------------|
| 2011 | 1 |
|-------------------------+----------------------------------------------|
| 2012 | 4 |
|-------------------------+----------------------------------------------|
| 2013 | 1 |
|-------------------------+----------------------------------------------|
| 2014 | 0 |
|-------------------------+----------------------------------------------|
| 2015 | 4 |
|-------------------------+----------------------------------------------|
| 2016 | 10 |
|-------------------------+----------------------------------------------|
| 2017 | 18 |
|-------------------------+----------------------------------------------|
| 2018 | 6 |
|-------------------------+----------------------------------------------|
| 2019 | 14 |
|-------------------------+----------------------------------------------|
| 2020 | 24 |
+------------------------------------------------------------------------+
These complaints received are mainly about services, treatment and
welfare, facilities and equipment provided by the detention institutions
as well as attitude and conduct, and complaints against other
departments/organisations. No complaint was substantiated.
Regards,
LEUNG Noel
for Director of Immigration
To learn more about the application requirements and procedures of the
most frequently used services provided by the Hong Kong Immigration
Department, you are welcome to visit the Easy Access Playlist at Hong Kong
Immigration Department [1]YouTube Channel. The concerned video clips have
Cantonese voice-over supplemented by Chinese or English subtitles.
--------------------------------------------------------------------------
<Important Notice>
In processing your enquiry, collection of personal data may be required.
Personal data so collected will be transferred to the relevant sections of
the Immigration Department for follow up actions. The provision of
personal data is voluntary. If you do not provide such data, we may not be
able to process your enquiry. You have the right to request access to or
correction of your personal data as provided, and the request should be
addressed to : Chief Immigration Officer (Information and Liaison)
Immigration Tower, 7 Gloucester Road, Wanchai, Hong Kong. You may also
browse information relating to the ��Statement of Privacy Policy and
Practice�� of the Immigration Department in our Homepage at
http://www.immd.gov.hk/ehtml/statement.htm
This e-mail message (together with any attachments) is for the designated
recipient only. It may contain information that is privileged for the
designated recipient. If you are not the intended recipient, you are
hereby notified that any use, retention, disclosure, copying, printing,
forwarding or dissemination of the message is strictly prohibited. If you
have received the message in error, please erase all copies of the message
(including attachments) from your system and notify us immediately.
References
Visible links
1. https://www.youtube.com/playlist?list=PL...
